Bullfrog, I don’t think you can challenge media reports of this sort. Afterall, we are not permitted to challenge negative coverage of BA in newspapers which many posters to this form accept as gospel.
Canucklad, I have thick skin, broad shoulders and a sense of humour! And I don’t doubt the report, although I am very surprised by it. As I have said many times, CX are (normally!) wonderfully consistent. But apparently not 100% so!
I’ll pass that link on to a friend of mine in one of the C-suites…
I am really surprised at the lacklustre report on CX ex-JFK. Usually the CX lavatories are very clean bordering on spotless, pre-take off drinks done (they even do them for premium economy, so doubly strange they weren’t done on this sector), magazine racks tend to be quite full, and food generally tasty and varied. Creams, lotions and potions are often added post-take off for some strange reason.