How is avios treated with vouchersBack to Forum
I have a number of bookings made with BA, a proportion of which were paid with avios. I’m happy to take the voucher option but just wanted to check what happens to the avios
Are these credited back to my account or are they converted into the equivalent value of the price paid using avios at the time of the booking for the purposes of the voucher? I note the vouchers provided do not even show the monetary value so I’m concerned any avios will be lost forever if I choose to take up the voucher option22 May 2020
You just call BA and ask them for the value of each voucher
I have used them several times and it has been easy to do. You just cannot do it online
If you part use a voucher then the second time you can use it on line where it says enter promotion code you put 125 ticket number in
I have kept a spreadsheet of all my flights with vouchers and refunds
BA has been brilliant at ensuring get the voucher or refunds23 May 2020
Hi Kenny, I have not yet had this situation with BA, but have with TAP. TAP credited miles back immediately and offered a voucher for the cash element. I imagine that BA would be similar, but as GBAIR says, you will need to telephone.23 May 2020
FROM TODAY’S SUNDAY TIMES
BA goes the extra air mile to avoid paying refunds
Sunday May 24 2020, 12.01am, The Sunday Times
British Airways passengers say they are being offered cut-price air miles instead full refunds for cancelled flights.
Under travel regulations, all airlines must supply a refund within seven days of a trip being cancelled, while package holiday operators have 14 days to process the payments. However, many are desperate not to pay refunds where possible, and have been accused of delaying tactics or offering credit notes instead.
BA says it has refunded the price of 921,000 tickets since the start of the Covid-19 crisis, although 47,000 passengers are still awaiting reimbursement. But the airline, which is cutting 12,000 jobs, has begun offering passengers points on its Avios air miles scheme instead of cash refunds for cancelled flights.
The points are being offered in exchange for tickets that were paid for in cash, not in Avios, and only to customers who phone up to request a refund. Like credit notes, air miles do not offer the same consumer protections as those for travellers who book using a credit or debit card.
Rob Burgess is the editor of Head for Points, a frequent- flyer advice site. He has calculated that someone who had paid £1,607 for cancelled flights with BA would be offered about 200,000 Avios points in lieu of a refund. This would mean that each Avios point would have effectively cost them 0.8p of their original ticket price. You can pay between 1.6p and 3.1p per Avios point if you buy them from the BA website.
It is understood that the rates of Avios being offered in lieu of refunds vary between customers. “BA is trying as hard as it can to keep money in the company and not issue refunds,” said Burgess, adding that the offer should be approached with caution, given that most people seem unlikely to be able to travel any time soon.
“Because they offer you this on the telephone when you call to arrange your refund, people won’t be expecting it and could make the wrong choice,” he said. Virgin Atlantic customers have also been offered air miles points in some cases, but Burgess said this is rare. He has not recommended taking Virgin points because of the company’s financial problems.
Airlines, including BA, have been criticised for offering vouchers, which are not covered if a carrier goes bust. Also, unlike cash, vouchers expire. Vouchers from package holiday companies are protected by the Atol scheme, which guarantees that the customers will get their money back if the company goes bust between the booking of the holiday and the date of departure.
A BA spokesman said: “We want to give our customers as much choice as possible, so if their flight is cancelled, they can now choose from a voucher, a refund, or a generous amount of Avios based on the price of their booking.”24 May 2020
I wonder if the UK airlines had been a little more generous by offering 125% value for the alternative refund vouchers whether these would have accepted more freely. By offering to refund after a year (if voucher remains unused), Ryan are effectively demanding his customers provide interest free loans…24 May 2020