Hong Kong voted “Asia’s Leading Airport 2023′ World Travel Awards.

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  • cwoodward
    Participant

    Hong Kong International airport was voted “Asia’s Leading Airport 2023′ in the 30th World Travel Awards announced in late August.
    The awards celebrate excellence across all key sectors of the Travel, Tourism and Hospitality industries and are recognised globally as the hallmark of industry achievement.

    Winners are selected by travel industry specialists and passengers from around the world.

    Vivian Cheung, Chief Operating Officer of Airport Authority of Hong Kong (AAHK), said, “We are honoured that HKIA has been named ‘Asia’s Leading Airport’ and also ‘China’s Leading Airport’ this year in the World Travel Awards. We have introduced an array of new facilities, services and technologies to give passengers a brand new airport experience. It is most encouraging to learn that travellers and industry experts from around the world acknowledge and appreciate our efforts through their votes.”

    According to the HKAA in August 2023, HKIA handled about 4.0 million passengers, up 5% compared to July 2023. The daily average passenger number rose to 130,000, representing a recovery to about 66% of the pre-pandemic levels. Flight movements and cargo throughput experienced month-on-month increases of 4.3% and 1.7%, respectively, to 25,055 movements and 367,000 tonnes of freight.

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    MartynSinclair
    Participant

    “We have introduced an array of new facilities, services and technologies to give passengers a brand new airport experience. It is most encouraging to learn that travellers and industry experts from around the world acknowledge and appreciate our efforts through their votes.” ”

    Behind the scenes during covid lockdowns, some airports appeared to move forward with the passenger experience, whilst others didn’t. I enjoy using the HKIA / specifically the CX lounges as a remote office (more so than a hotel lounge) and even when there is a line in HKG (or Singapore) airports it moves quickly, making the pax experience comfortable. Face recognition at the gates is great, the airports are clean, plenty of staff, who are all polite and helpful.

    European airports could learn a thing or two. I am seeing more and more You Tube reviews from well known and respected travel bloggers (or is it vloggers) highlighting the appalling services of London Heathrow and Gatwick, both of whom remain an embarrassment to UK PLC.

    Well done HKG – you deserve the award.

    1 user thanked author for this post.

    AndrewinHK
    Participant

    Very well deserved. HKIA offers consistently the best airport experience I have ever come across. It is an incredibly well run and efficient airport. There are incremental upgrades underway constantly, with new gates display screens offering more visually pleasing flight info and weather, to the fantastic new sky bridge connecting the satellite terminal, built speedily and without a fuss and of course the 3rd runway project. I excitingly await the next phase of the airport development with a new terminal and lounges, HKIA is a gateway to the Greater Bay Area with well integrated ground/rail/ferry links to Macau/Mainland China. Of course it’s difficult and perhaps unfair to always bring European airports into the fold for comparison, worlds apart in terms of how each geography operates, and of course HK benefits from being a purpose built land reclamation airport.


    GivingupBA
    Participant

    Best airport I have ever been to. Second best, Singapore though that was many years ago now maybe 12. Where is Heathrow in my list? No comment.


    AlanOrton1
    Participant

    HK & SG are both fabulous airports.
    Given what is going on at Gatwick this week, they’re in danger of making Heathrow look almost competent.
    Some US gateway airports are, IMHO, worse than European ones. (Lack of reasonable public transport access, insufficient roads / traffic nightmares, very long queues for immigration and TSA / X-ray on departure). JFK, EWR & LAX spring to mind.

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    AndrewinHK
    Participant

    I try to view things from an ‘all things are not equal’ standpoint when making such comparisons. Labour costs for example, are a big factor in airport operations. For example the minimum wage in Hong Kong is $40 (which roughly equates to £4), compare that to London’s minimum wage at £10.42, I am using the minimum wage as a point of reference I have no data on actual wages paid at either airport. HKIA employs 73,000 people, LHR only 76,000, despite being a much larger airport. Operationally it is likely much cheaper to run HKIA than LGW/LHR on a per passenger basis, for a variety of reasons. HKIA/SIN are far and away better airports but I think comparisons need to be made on the basis of economic as well as the totally different cultural realities. Back to topic, HKIA well deserved.

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    christ
    Participant

    I 100% agree with the award – the only thing i would say is a mess is the initial bit through to hand luggage screening as so vague with certain passes and people promoting!

    Agree all queues move fast and friendly.

    Not sure f and b offerings as always go Cathay lounge but for non – status it feels less than other airports.

    However where is HK with screening with not taking electronics and liquids out – i think behind?

    I really enjoy Heathrow T5 and i think BA emerald services are amazing with first check in and straight to the first lounge with private security (or 2 mins to concorde lounge) – i am not aware of this happening in Asia lounges (actually AA do an equivalent in JFK and escort you to front of security).

    But well done HK and am happy!

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    stevescoots
    Participant

    Well deserved. was in there picking up a maccy D’s at midnight (regal hotel kitchens close at 10pm…..) and using HKG this morning back to the dump that is T3 LHR. how it compares it SIN which is always its sparring partner in november will be my first time using there since fully opening after Covid


    christ
    Participant

    T3 certainly is a dump – however the only thing i like about it is the variety of one world lounges. I used to travel to Vienna and Denver quite a bit a number of years ago and i always enjoyed the Cathay and Qantas lounges and would occasionally go to the American one to remind myself how horrible it was (rarely went to the BA one as the ceilings are low and feels cramped). I do miss those lounge chairs overlooking the planes / gates etc from the Cathay first lounge as it has mostly been T5 I have flown out of in the UK of recent.

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    cwoodward
    Participant

    “I do miss those lounge chairs overlooking the planes / gates etc”

    In late 2019 December I and Mrs C were at the airport early to catch my BA 8.30 flight to Amsterdam. We were checking at terminal 5 and all was smooth until the very nice check-in woman said that she could not find us the flight and called over here senior. BA had cancelled the flight-and all flights to Europe that morning 2 hours earlier. This without informing us.
    We needed to be in Amsterdam to catch the 12.40 Cathay flight back to HK per our tickets !

    After milling around for 10 minutes with no positive result a flock of managers arrived and proceeded to examine all possibilities to get us there with other airlines. There were none as both other morning flights were full by now as BA had informed others of the flight cancellations now almost 3 hours earlier.
    BAs flights to Amsterdam were now full also for the next 2 days.
    I began to get just a little cross as after 40 minutes no offer was being made to get us away and no other assistance or accommodation was being offered. I now quietly insisted that they offer some assistance.
    I could scarcely believe my ears when the most senior of the managers said “well you are not our passenger and are on a Cathey redemption ticket’. You can use our lounges for as long as you need today but there is no more that we can do”. With that she and her cohorts began to walk away….. The check-in staff were embarrassed and apologised profusely.
    There was clearly no more to be achieved and we collected our bags and made our way to terminal 3.

    I had earlier called Cathay in HK and explained our predicament.
    They had 7 flights that day but all were full (as it was just prior to Christmas) and a waiting list but their LHR airport manager called me back suggesting that I come over to terminal 3 and have a chat if BA would not assist.

    The manager greeted us at the Cathay 1st check-in and escorted us to the 1st lounge giving us boarding cards with no flight listed. Once sat in the lounge he explained that HK had asked him to assist in any possible way and he would do all possible to get us away to HK that day as there were likely to be a few no shows and he would give us first priority. Cathay would he said sort out the ticketing situation in Hong Kong once we got home. He gave us the run of the 1st lounge.

    There starts my friendship with the 1st lounge window recliners!

    As it turned out we had a great day based in the lovely lounge and consumed breakfast lunch and dinner as will as a good few glasses of champagne. The lounge staff were also very kind and brought us almost continuous snacks.
    Harrods had a pre Christmas sale as did most others and we did our Christmas shopping -mostly for ourselves I have to confess.

    He finally got us away on the last flight late evening with good business class seats.
    Cathay after a couple of weeks sorted out the ticketing and points re the redemption ticket and so kindly asked for no further payment or points reduction – BA eventually refunded my Amsterdam ticket after 10 months of prodding.

    The above illustrates one of the many reasons why I am loyal to Cathay………They are a bloody good airline that will go the extra mile and for loyal customers go way beyond even that.

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    CathayLoyalist2
    Participant

    cwoodward, my feelings exactly. I have been Diamond since 1994 and along the way CX have helped out when things have gone wrong on a few occasions, not always their fault, with a genuine attitude to help. CX worked hard to get and keep my loyalty and I have been more than happy to reciprocate. When I lived in Singapore my routing to LHR was always SIN-HKG-LHR even though in took longer but the benefits were many


    FormerBA
    Participant

    Now I like HKIA, and I loved Kai Tak

    I transited HKIA in December 2022 and the experience was awful. People in full hazard suites, much of the airport shuttered and rubbish strewn closed shops. Given that restrictions had only recently been lifted it was perhaps understandable. But it was certainly not a great experience. I am again in transit on January 2nd so we shall see. My connection has been rescehudeled by an hour given me more time for the Cathay First Lounge.

    What is perhaps more surprising is that it could win such and award so soon after returning to normal operations. Personally I would have put Changi light years ahead of HKIA based solely on the fact that it is just a joy to use. The public areas, the greenery, the fountains, the pools, the carpets!! HKIA does not have any of that and is rather utilitarian.

    Where everyone is right, is the appalling state of Heathrow and other European hubs. Frankfurt is awful, CDG is a building site and Heathrow is, as others have said, a national embarrassment.


    AnthonyDunn
    Participant

    Each time I read that HKIA has won yet another award for Asia’s best airport I am taken back to my time in MoDUK in the early 1990s when the discussions were taking place between HMG and the Hong Kong Government about the planned new airport to replace the then creaking Kai Tak. In the background was a PRC government publicly slamming the British for “draining Hong Kong’s reserves for a vanity project before the handover…”

    When I last passed through several times during June-July23, the place was operating off its recently built THIRD runway and there were cranes busily working at building the second terminal – this after the addition of the Terminal 1 “B” gates. Quite some vanity project.

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    cwoodward
    Participant

    I recall it well Antony – However as I remember the airport was already under construction by 1991 thus these memories may perhaps be from a little earlier ?


    AnthonyDunn
    Participant

    You’ve corrected my timeline. I was a Private Secretary in the mid-late 1980s and we were busy trying to get HKG to agree to close HMS Tamar, fill in the dock, build a shopping centre there and shift the entire locus of military operations out to what is now a massive container terminal around Stone Cutter’s island. The whole purpose was to prevent the PLA having a substantial base/presence in the middle of Central/Wanchai/Admiralty. Don’t ask me why (I don’t know) but HKG refused to play ball so there is now a substantial PLA presence in the Gordon’s gin bottle.

    Having finished at London Business School in 1993, I got a job with HKG and well recall a sea bed site visit to where Terminal 1 is now located. After the experience of Osaka (I think) which started to sink into the mud shortly after opening, the Civil Engineers decided to scrape the sea bed down to rock thereby avoiding any such possibility. The site had the largest flotilla of bottom scrapers on the planet at the time. But the interminable rows with the Beijing Government – who were determined to see a conspiracy behind everything, to believe and accept nothing and to be as cussedly difficult at all points – is an abiding memory. That, and the experiences of speaking to very many China “old hands” who had witnessed events there going back decades, helped fashion my not wholly flattering view of the Beijing administration.

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