Has social media improved your travel experience?Back to Forum
Anonymous2 Aug 2011
Dear forum posters,
We are running a feature in our September edition on how airlines, airports and hotels are using social media to improve customer support, and would like to get some feedback from you…
Are you on Twitter and Facebook and do you actively follow any airlines, airports or hotels?
If so what do you use the platforms for and have they been helpful? (Any specific examples would be great.)
If not, why not?
Which platform do you find more useful for you as a business traveller?
What other kinds of social media channels do you use? (If any?)
Many thanks!2 Aug 2011
Just some personal sharing… I find Social Medias useful for keeping away (or at least re-schedule) from troubled spots in east Asia — which occasionally happens due to …err, let’s say – “unrest”.
Especially telling when Social Medias are silent.
Ed2 Aug 2011
I recently had some issues with the BMI website. The call centre and the usual emails didn’t really resolve anything.
However within a day of my raising the issues on BMIs Facebook page, I received an invitation to email my concerns to their social media department. I received an email response the next day.
It is certainly a sign of the times that a Facebook query is more effective than using the normal channels of communication within a company.
Pat.12 Jan 2012
I wonder if this approach would work for all you lot that have problems with Singapore Airlines new website? x
Pat hope all your problems get sorted quickly!! be sure to let us know how you get on 🙂 xx12 Jan 2012
yes, all sorted thanks to this amazingly helpful department !
If Singapore Airlines have a similar page on Facebook, Twitter, etc it might just do the trick. I’d imagine a reputable airline wouldn’t want their deficiencies seen by the thousands who read these sites.
Pat12 Jan 2012