Hard case accident on BA

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  • norbert2008

    Just wondered if anyone in the forum can advise or this happened to you? A friend was on BA flight in economy LHR to Washington when someone dropped there hard metal hand luggage on her head. She sustained concussion and the crew were very good giving her first aid attention. Should she have flown in this condition? She still has neck pain some 7 days later. BA only found a seat in Premium, I have no idea on load factor but a lie flat bed would have been wiser. Somehow she doesn’t know who the passenger was who dropped the case. Where does she stand compensation wise? Any ideas, she is currently still with family in the USA.


    Crew should have made a call for a doctor on-board – then the happening much more formalised and on record….more action would have been taken.
    Suspect possibly now too late for much sort of compensation but the BA crew were slack and something should be forthcoming from BA. Does she have details of the other passenger?

    1 user thanked author for this post.


    Many years ago this happened to me when my plane from MAN landed at LHR. I blacked out for a few seconds. The person responsible apologised but didn’t stop to find out if I was OK. He got off quickly, before the cabin crew could get to me, so clearly we didn’t know who he was. He wasn’t one of the passengers in the seats behind me.

    I sat there for a few minutes, the BA crew were very attentive and did offer to call a doctor, or take me to the LHR First Aid centre. I felt much better, so went on my way without difficulty or further assistance – including travelling on my own to my meeting in central London. In retrospect, this was stupid as later that day I became ill with obvious concussion. Fortunately, I only needed to lie down for a couple of hours; a nurse was nearby if things got worse.

    It never entered into my head (pardon the pun) to ask for compensation from BA. I do appreciate that Norbert’s story is not quite the same and the outcome more serious.


    Safair in south Africa insist all passengers remain seated, and then allow disembarkation row by row, with the flight attendant moving back as each row becomes free. I asked about this and was told it not only allows for a quicker exit for the passenger, but also helps prevent cases in the overheads from hitting other passengers.

    Maybe this should be adopted elsewhere?

    7 users thanked author for this post.
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