Garuda makes major changes at Amsterdam

Back to Forum

This topic contains 4 replies, has 4 voices, and was last updated by  AMcWhirter 25 Sep 2019
at 12:46
.

Viewing 5 posts - 1 through 5 (of 5 total)

  • AMcWhirter
    Participant

    There has been much discussion here about Garuda and the changes it has made to its London route in recent times.

    Until now its Dutch operation has been more stable.

    But from October 1 all this will change.

    What Garuda does at Schiphol affects its customers from UK regaions, mainland Europe and Scandinavia. At Schiphol Garuda relies on KLM to feed it with passengers.

    Garuda changes Amsterdam schedules from October 1


    rferguson
    Participant

    This reply has been reported for inappropriate content.

    Yes makes perfect sense. I’m sure the demand for a non stop service to Medan is far greater than Jakarta with its plethora of connection possibilities from its main hub. Perhaps MH should make their LHR-KUL flight LHR – Penang – Langkawi and QF should ditch LHR-SIN-SYD and instead operate LHR-SIN-ADL. All with less than a months notice of course.

    It’s a shame there is so much government interference in Garuda’s operations. They are a great airline to fly.

    1 user thanked author for this post.

    BackOfThePlane
    Participant

    Having passed through Medan, well, I’m surprised.


    MarcusGB
    Participant

    Garuda had changed their LHR to an A332 flights to DPS via Medan some months ago.

    It is not possible to connect down to Australia flights with as little as 45 minutes in DPS, Garuda’s LHR flight rarely is on time. I have searched their website for connection times some weeks ago, ahead through to end of this year. Comments were made on these numerous Garuda threads…

    I used them for a few years Biz / 1st EU to Australia, but only one way, as a return with them was never predictable IF would be a service operating, with changed times, aircraft, stops, and seat class numbers. They offer a poor standard within Skyteam, and clearly they are not trusted well.

    They at one stage had re-established a decent status, offering !st and a good Business Cabin using the 773 but still only 3 times a week ex LHR, previously changed from LGW.
    It hardly ran on time, and they severely damaged their own reputation by this On/ Off mess they created. They simply fail to operate in a reliable manner that is needed for a loyal customer base, especially for such a long haul flight ex Europe. Their flights through to Australia cannot connect, and take over 38 hrs on return as they are not at all. Amy Airline traveller, needs to at least know their Airline is reliable, booking months ahead for Long haul, or connections to Worldwide trips.
    Garuda no longer hold any reliability or reputation. Long haul Business or Leisure trips, have many elements including pre paid hotels and other flights, countries and timetables. Garuda cancels their part and your whole trip collapses. Travellers of any type cannot use Garuda on this basis.

    The Aircraft, timings, classes, stops have all been an absolute mess for some years now.
    It was only late last year they cancelled the LHR Route, then re-instated it within weeks, but failed to begin re-operating it until almost Xmas again, 2 months late/
    They should be downgraded to a 2 Star Skytrax level, and remove themselves from Skyteam, as they in no way match the standards expected of an Airline in either.
    As many of us have said before, best leave Europe Garuda, you will no longer be missed.
    Upu are no longer options with such lack of reliability amongst any type of traveller.

    I am sure KLM will continue to successfully run their daily Indonesia services via KUL and SIN, to CGK and DPS, that are always completely full.

    2 users thanked author for this post.

    AMcWhirter
    Participant

    Garuda’s CEO made the announcement last week but at the weekend the airline still had not updated its website with the new schedules.

    Not so much a problem is an airline were to give several months notice … but in this case Garuda has given little more than a week’s notice.

    Airlineroute has today published the schedules and note that flight frequency is cut to only *three* services a week.

    https://www.routesonline.com/news/38/airlineroute/286545/garuda-indonesia-oct-2019-amsterdam-service-changes/

Viewing 5 posts - 1 through 5 (of 5 total)
You must be logged in to reply to this topic.
Business Traveller October 2019 edition
Business Traveller October 2019 edition
Be up-to-date
Magazine Subscription
To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below
Polls