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Anonymous25 Mar 2013
My son and two of his friends were returning to college after spring break on March 24th; they flew from SLC to MCI with a connection at DIA.
Upon landing at DIA, they were informed that their connecting flight was delayed at least four hours due to mechanical issues. When they asked for information, they were told that their plane was not even in Denver yet, and once repaired would have to be flown in. This makes no sense to me, as Denver is a hub location for Frontier.
Further aggravating the situation was Frontier’s refusal to provide food vouchers for these passengers. Their assertion was that they do so when the departure time for a flight is scheduled during normal meal times, and since this one wasn’t (originally scheduled to depart at 8:40 PM local time) it did not meet the criteria. Of course, this does not change the fact that by the time the flight actually did depart DIA (after 1:00 AM) these passengers had been the Denver airport for over SEVEN HOURS.
Initially Frontier Airlines refused to accommodate the passengers in any capacity; by the time our kids were boarding their flight to MCI, they had been told to remit receipts for food purchases for reimbursement (what college student is in the habit of saving receipts for food in an airport?) Passengers were also offered a $100 credit towards a future flight.
Bottom line for me is that Frontier Airlines demonstrated a glaring lack of concern for its passengers in this situation. Travelers trust the carriers they use to get them to their destinations safely and timely, and when neither can be done they trust their carrier to at least take care of them during the inconvenience. I cannot find anything that mitigates the way Frontier treated its passengers in this situation.
My son and his friends made it back to their dorm room at 5:40 AM this morning … in time for a shower, some breakfast and off to classes. This is the first time that any member of my family has traveled on Frontier Airlines; it will also likely be the last.25 Mar 2013