Freeze Frequent Flyer and Hotel Loyalty status due to Coronavirus?

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  • AF1AN

    I really don’t see the point in being so rude.


    Main information part of Accor letter sent yesterday.

    Addresses refunds partially, and also 50% towards loyalty!
    Unless you have credited some stays, or will be able to before the end of the year, events dependant, then it is not a whole years renewal!

    “In this context, Accor has adopted flexible conditions for travellers worldwide. More specifically, to provide our guests with additional peace of mind, we have made the following changes to booking policies:

    • Guests who booked a non-flexible rate with Accor prior to today and with a stay planned between March 1 and April 30, 2020, may modify without penalty. For a list of hotels, please click here.

    • In regions or countries affected by government-issued travel restrictions, guests may cancel their reservation without penalty by contacting the hotel directly. Please click here for details.

    • For reservations made via other travel sites or services, please contact them directly for assistance.

    Accor will regularly update our policy as the situation evolves. We advise guests that wish to receive regular updates on the situation and our policies can do so: by clicking here, via the Alert Bar on the top of our homepage or via our Twitter feed.

    Loyalty goes both ways

    We know that earning ALL – Accor Live Limitless Points and Status is important to you. Understanding that travel plans are being significantly disrupted, we will be crediting 50% of the status nights and points required to achieve your current status level. We will keep you informed of any additional changes to the program as the situation continues to evolve.

    In closing, we want to thank you, our staff, government authorities and the members of our health services. Our industry has never before been faced with such a challenge however our spirit of community and commitment has never been stronger. Please take care of yourselves and one another.

    From all of us at Accor

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