Freeze Frequent Flyer and Hotel Loyalty status due to Coronavirus?Back to Forum
Main information part of Accor letter sent yesterday.
Addresses refunds partially, and also 50% towards loyalty!
Unless you have credited some stays, or will be able to before the end of the year, events dependant, then it is not a whole years renewal!
“In this context, Accor has adopted flexible conditions for travellers worldwide. More specifically, to provide our guests with additional peace of mind, we have made the following changes to booking policies:
• Guests who booked a non-flexible rate with Accor prior to today and with a stay planned between March 1 and April 30, 2020, may modify without penalty. For a list of hotels, please click here.
• In regions or countries affected by government-issued travel restrictions, guests may cancel their reservation without penalty by contacting the hotel directly. Please click here for details.
• For reservations made via other travel sites or services, please contact them directly for assistance.
Accor will regularly update our policy as the situation evolves. We advise guests that wish to receive regular updates on the situation and our policies can do so: by clicking here, via the Alert Bar on the top of our homepage all.accor.com or via our Twitter feed.
Loyalty goes both ways
We know that earning ALL – Accor Live Limitless Points and Status is important to you. Understanding that travel plans are being significantly disrupted, we will be crediting 50% of the status nights and points required to achieve your current status level. We will keep you informed of any additional changes to the program as the situation continues to evolve.
In closing, we want to thank you, our staff, government authorities and the members of our health services. Our industry has never before been faced with such a challenge however our spirit of community and commitment has never been stronger. Please take care of yourselves and one another.
From all of us at Accor20 Mar 2020
AF/KLM may not offer the highest salaries to their top executives nor the highest dividends to their shareholders but at the very least they are able to express some consideration for their loyal customers.
Email received today from Flying Blue :
“Cher M. ChristopheL
Vous comptez parmi nos clients les plus fidèles et nous souhaitons vous adresser, en cette période sans précédent de crise sanitaire mondiale, nos meilleures pensées pour vous et pour vos proches. Nous sommes parfaitement conscients que la restriction des déplacements au niveau mondial a affecté vos projets de voyage sur nos lignes, que ce soit pour des raisons professionnelles ou personnelles.
Afin que cela ne porte pas à conséquence sur votre statut Flying Blue, nous avons pris la décision de prolonger votre statut Elite actuel de 12 mois supplémentaires. Vous trouverez toutes les informations et détails utiles en cliquant ici. C’est notre façon de vous remercier encore de votre fidélité à Air France, KLM ainsi qu’aux compagnies partenaires du programme Flying Blue.
Nous vous informerons bien évidemment de toute mesure complémentaire que nous pourrions prendre en fonction de l’évolution de la situation.
En vous adressant ainsi qu’à votre famille nos vœux de bonne santé, nous espérons pouvoir vous accueillir de nouveau à bord de nos avions prochainement.
Anne Rigail – Directrice Générale Air France
Pieter J. Th. Elbers – Président & Directeur Général KLM Royal Dutch Airlines
Frédéric Kahane – Directeur Flying Blue”
For those who can’t read French, what the above states is that “Flying Blue will maintain any Elite members existing status for another 12 months from the end of their current qualification period”.15 Apr 2020
CX have now also auto renewed current status:
16 April 2020
Membership No.: 175 XXXX xxx
Dear Mr XXXXX,
Since I last wrote you about our club points relief scheme, the COVID-19 situation has evolved into a global pandemic, and many countries have instituted travel bans and restrictions to curb transmission of the disease. This in turn has lowered demand and we have reduced our capacity by 97% across our passenger network in April.
Renewal of your club tier
Knowing this has seriously affected your ability to travel, we will renew your Gold status for another 12 months when it expires this year, even if the normal renewal requirement has not been met.
With possible delays in postal service, your membership pack for the new membership year may take some time to reach you, so I would encourage you to download our mobile app and use the digital membership card.
Reissuing of mid-tier benefits
We will also reissue any unused mid-tier benefits that expire between May and December 2020 for another 12 months, so you can enjoy them when your travel resumes. The reissue should take 7 working days from the date of expiry.
We hope you and your family remain healthy and safe, and we thank you for your continued support.
1 user thanked author for this post.16 Apr 2020
Dusit as well,
Dear Valued Guest,
The ongoing spread of COVID-19 has impacted almost every aspect of our lives and brought travel and tourism to a halt worldwide. Never in our 72 years of operations have we encountered such significant challenges, and our hearts and thoughts are with all those affected by this unprecedented event.
With several of our hotels and resorts closed until the situation improves, we would like to assure you that these temporary measures will not affect your status as an esteemed Dusit Gold member.
In fact, we have extended the validity of your current membership status to 31 December 2021. We hope this will give you plenty of time to enjoy all your exclusive Dusit Gold benefits and property-wide privileges when the world is back to normal and it is safe to travel once again.
On behalf of everyone at Dusit Gold team, I would like to thank you for your continued and much-appreciated support. Your loyalty means the world to us, and we will continue to find ways to enrich your visits and create memorable experiences for you.
Better days are on the horizon, and we look forward to welcoming you soon.
Graciously yours,17 Apr 2020