Easyjet operational inadequancies – loses court case
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at 10:09 by casenet.
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BigDog.ParticipantGood to see EasyJet on the hook, losing this case where passengers arrive more than 2 hours ahead of flight yet due to lack of check-in staff and refusal to prioritise queue by departure time. Further queues at the bag drop, all conspired to passengers missing flight – through no fault of their own.
The next available flight was 2 days out – with BA, with a heavy mark-up, therefore £1,000 compensation.
One hopes this creates a precedent.
21 Oct 2015
at 12:08
canuckladParticipantThanks AD
What a cheeky word, a word that is tailor made for use on this day of all days, a Thursday ……..“Truculence”
If you’ve ever departed EDI of a busy morning you can’t help but be caught up in EasyJet’s inadequacies ….. Even if you’re not flying EZ.
As throngs and throngs of harassed travelers try to beat their deadline, causing a melee in an already crowded check-in area.22 Oct 2015
at 08:22
CathayLoyalist2ParticipantI thought I was reading a rehash of a frequent but old Ryanair experience. Seriously any business that fails to deliver service at the most basic level, refuses to acknowledge they were wrong, causes increased costs and considerable inconvenience and then arrogantly forces people into a court case, the CEO should have the balls to speak up and apologise. Who is the CEO Sepp Blatter?
1 user thanked author for this post.
22 Oct 2015
at 11:13
seasonedtravellerParticipantGlad to see EasyJet get this slapdown.
Had a similar experience with Jet2 recently (although I did make the flight just in time, a sweating mess)….
22 Oct 2015
at 19:30
1nfrequentParticipantSadly it looks like the Scots version of county court, so I don’t think it’s binding on other courts but it’s certainly very useful and I’m pretty surprised that Easyjet’s in house team even allowed this to go to court given the circumstances and the evidence that the couple had.
1F
22 Oct 2015
at 20:43 -
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