I was travelling in business class from Madrid to Bogota two days ago. My family (wife and two children) was travelling with me. Iberia gave me a confirmed seat but at the gate, literally when I was entering the plane, they told me that the flight was overbooked and I had to travel in economy. We were travelling in a A340-600. They did not give me any alternative (endorsing the ticket to another company or travelling the following day). The ground staff was very rude with both me and my family. We were shocked that this kind of practices were possible and that Iberia could act in such a way almost in full impunity. Does any one has experienced a downgrade?
@lemsbogota, could you clarify if the whole of your party were travelling in business class and were downgraded, or were you travelling solo in business with your family in economy? Do you hold oneworld status? Seems a cowardly way to handle a customer.