Primera Air disruption

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This topic contains 14 replies, has 10 voices, and was last updated by  FDOS_UK 3 Oct 2018
at 11:04
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  • Tom Otley
    Keymaster

    Primera Air has some ambitious plans, but it seems from social media that it is having real problems maintaining its flight schedule using charter aircraft

    Primera Air disruption due to late delivery of aircraft

    The airline’s social media accounts on Facebook and Twitter don’t make pleasant reading at the moment…

    https://www.facebook.com/PrimeraAirUK/


    Poshgirl58
    Participant

    They’ve now suspended all long-haul flights from BHX “until next year”, citing late aircraft delivery.

    Reading the Trip Advisor reviews of their services so far, I’ll be avoiding them when/if ever they return!


    Flightlevel
    Participant

    In press yesturday (Sun?) IAG/BA annoyed with late delivery of their Neos and won’t yet sign for 10 more A380s?
    Will BA continue with putting hand baggage in the hold when they get all their Neos?
    They have more space in the overhead lockers – but not much more!


    FaroFlyer
    Participant

    Not sure how true the delay is. From this link Primera Air has 1 A321 Neo and none on order.

    http://www.airbus.com/aircraft/market/orders-deliveries.html Please look at the O&D file

    A few years ago TAP were blaming late deliveries from Airbus but they also had no orders outstanding at that time. A more cynical person than I am might wonder if financing was an issue, more than manufacturing.


    Tom Otley
    Keymaster

    This is what Primera sent out…

    Airbus delivery delays force Primera Air to suspend long haul operations in Birmingham

    Tuesday 5th June, London

    Due to further Airbus delays of the A321neo fleet, Primera Air suspends all flights from Birmingham to New York and Toronto this Summer season.

    Another delay by Airbus of Primera Air’s ordered A321neo fleet has resulted in the cancellation of this summer’s scheduled flights to New York and Toronto from Birmingham Airport. This will take effect from 21st June 2018 and passengers travelling before this date will not be affected.

    All affected passengers have been informed of this news today. Our priority is ensuring those affected passengers are compensated in compliance with EU261/2004, and alternative travel arrangements have been offered to them, as well as the option of a full refund. We are committed to handling all passenger queries as quickly as possible and have increased our customer service team who are ready on standby to offer immediate assistance and information.

    Andri Már Ingólfsson, CEO of Primera Air says: “The plans for the transatlantic routes have been in the making for over a year and both Primera Air and Birmingham Airport have put a lot of effort into promoting the new routes which were welcomed by the region. Unfortunately we did not anticipate such severe Airbus delays and the hold-up has meant we are forced to make this difficult and disappointing decision.” The airline plans to return to Birmingham with long haul operations in 2019 when the fleet will be secured with Airbus.

    Primera Air is fully dedicated to providing low cost long haul services for UK travellers and our transatlantic services will continue as normal from London Stansted Airport, where we have placed our first two A321neo aircraft, therefore ensuring operational reliability with our own fleet. Our current short-haul flights to Malaga, Mallorca, Barcelona, Crete and our intention to launch new short-haul routes later this year as well as long term transatlantic plans from Birmingham Airport are not impacted by this decision.

    We are committed to minimising any disruption and are deeply sorry for the inconvenience this may cause. We invite all affected passengers to contact Primera Air Customer Service via phone, email and website chat for assistance and more information.

    Primera Air Press Team


    Tom Otley
    Keymaster

    Primera is in the news again….


    capetonianm
    Participant

    Predictable, but sad.


    AMcWhirter
    Participant

    Ironically Monarch also ceased operations exactly one year ago.

    On 2 October 2017 Monarch Airlines has entered into administration


    Hktbound
    Participant

    Passengers stranded as airline collapses

    Oh dear… Primera Air has just ceased operations.

    I have an approved EU261 claim with them and was confused as to why they kept delaying the payment – seems they had no money!

    Very sad for all concerned especially the employees


    Tom Otley
    Keymaster


    transtraxman
    Participant

    The news is now on Primera Air´s website. “Primera Air ceases operations” apparently published at 9pm last Sunday 30th Sept.

    https://primeraair.com/about-us/corporate-news/ceases-operations/


    mkcol74
    Participant

    @transtraxman Yes I spotted that too. Reckon they were aware, prepared the notice then & later published it on their site.


    transtraxman
    Participant

    There are two articles published today and yesterday in Travel Weekly concerning the collapse of Primera Air and what it means.
    “Primera Air collapse highlights ‘confusion and uncertainty’ over financial protection”.
    This opens a debate about passenger protection.
    “Leading industry figures said it emphasised the need for a “level playing field” so consumers are not left out of pocket when a carrier collapses, amid fears the failure could affect consumer confidence”
    After the collapse of Monarch 12 months ago the Government set up the Airline Insolvency Review which is due to report by the end of the year. This should provide clearer guidelines which would affect the airlines and agencies all for the benefit of passengers affected. We shall have to wait and see what they come up with.

    http://www.travelweekly.co.uk/articles/312993/primera-air-collapse-highlights-confusion-and-uncertainty-over-financial-protection

    and…
    The previous published article did not just inform about the measures offered by competing airlines to repatriate stranded passengers but negative comments which the event has provoked. “Rory Boland, Which? Travel editor, hit out at Primera Air.He said: “Passengers will quite rightly be outraged that the airline was still selling tickets right up to the moment it went bankrupt, knowing full well those tickets would never be honoured.””
    “Airlines offer to repatriate stranded Primera Air passengers” (2nd Oct.)

    http://www.travelweekly.co.uk/articles/312939/airlines-offer-to-repatriate-stranded-primera-air-passengers

    All this makes for food of thought to look for ways to protect ourselves in a similar situation and are affected as little as possible. This might be voluntary or obligatory but could affect our booking habits in the future. Obviously new measures on passenger protection should not be limited to UK airlines or even those flying into/out of the UK but on a European level.


    FDOS_UK
    Participant

    There are two articles published today and yesterday in Travel Weekly concerning the collapse of Primera Air and what it means.

    “Primera Air collapse highlights ‘confusion and uncertainty’ over financial protection”.

    This opens a debate about passenger protection.

    “Leading industry figures said it emphasised the need for a “level playing field” so consumers are not left out of pocket when a carrier collapses, amid fears the failure could affect consumer confidence”

    After the collapse of Monarch 12 months ago the Government set up the Airline Insolvency Review which is due to report by the end of the year. This should provide clearer guidelines which would affect the airlines and agencies all for the benefit of passengers affected. We shall have to wait and see what they come up with.

    http://www.travelweekly.co.uk/articles/312993/primera-air-collapse-highlights-confusion-and-uncertainty-over-financial-protection

    and…

    The previous published article did not just inform about the measures offered by competing airlines to repatriate stranded passengers but negative comments which the event has provoked. “Rory Boland, Which? Travel editor, hit out at Primera Air.He said: “Passengers will quite rightly be outraged that the airline was still selling tickets right up to the moment it went bankrupt, knowing full well those tickets would never be honoured.””

    “Airlines offer to repatriate stranded Primera Air passengers” (2nd Oct.)

    http://www.travelweekly.co.uk/articles/312939/airlines-offer-to-repatriate-stranded-primera-air-passengers

    All this makes for food of thought to look for ways to protect ourselves in a similar situation and are affected as little as possible. This might be voluntary or obligatory but could affect our booking habits in the future. Obviously new measures on passenger protection should not be limited to UK airlines or even those flying into/out of the UK but on a European level.

    In the UK, always pay at least a deposit using a credit card, never a debit card, as this enables a section 75 claim on the bank. You will be refunded for the flights – however, hotels and other services booked separately, will not be covered.

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