CX WebsiteBack to Forum
Morning all from the sandpit.
A few months ago I posted about a forthcoming trip to the Philippines, well all the details are finalized and received the PNRs from my travel agent, a great specialist from Manchester who now is director Exotic Voyages in Hanoi, been dealing with him for over 10years.
last night and again today I logged into Cathaypacific.com, went to manage my booking and entered the PNR, and bingo all the flight details are there. I received a prompt so decided to fill in the advance passenger information and my BA Gold / Emerald OW number, duly did so and received an error code stating ‘sorry unable to complete your request try later’ followed by an error code. tried a few times but no luck. I then thought lets check the seats that I asked the agent to request, got the reply seats not allocated until check -in???
Any one got any ideas?
Do I have to be registered with CX Marco Polo to complete this?
Anyone else experienced this?
Thanks for any help29 Jul 2018
I am happy to be corrected on this. My understanding is if the booking is made through a travel agent all changes/edits should be done through that agent. On the few occasions I phone another airline the voice menu invariably says call your travel agent if the booking was initiated by them. That said if the agent has booked seats they should appear. CX had a maintenance schedule this weekend so parts of the site may have been inaccessible. I book direct with CX each time as I get a small corporate discount and any and all changes are reflected in my MPC account immediately. If the problem persists I am sure your agent will resolve it29 Jul 2018
Thanks Cathay, I don’t normally book flights through an agent but I got such a good deal for the whole package. Now you mention it, I seem to remember from my long distant past this issue before. When the site is back from maintenance will I be able to upload all the Advance passenger info as required?.29 Jul 2018
Just checked my up and coming CX sectors (HKG-BKK-HKG) on the CX website and I have full ‘manage my booking’ access including seat changes.
Reservation made by a well known TC met on here… and I am not a member of the CX ff programme…29 Jul 2018
GivingupBA – Yup that was my first line of assault, Local CX office here not very helpful, could not do it said I had to email Customer affairs in HKG, as I was working in DXB yesterday even went to the CX Check in to speak to the local rep, she was not available and the rest were DNATA staff in CX uniforms, who were about as useful as chocolate teapots, thanks anyway for the reply 🙂30 Jul 2018
GivingupBA – Try to contact them on twitter or facebook. They normally work magic there! I had problems with my booking and getting through their lines were sometimes difficult but their twitter team normally responds very quickly! Guess we have now move on to a social media world!1 Aug 2018
Thanks everyone for the input – the situation has been resolved and all is good. Thankfully I did not have to resort to social media – for that I would have had to sign up and I am a dinosaur in that respect :-). Pass the fountain pen I will now write up my journal.
The resolution was aided by a very kind lady from BA in DXB, I do not know how but shall we say she is from the old school of airline staff.2 Aug 2018