Continental Airlines Economy

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  • Anonymous
    Guest

    noraaghasedo
    Participant

    I boarded Continental flight from Lagos on Monday Feb 27th with 3 minor children ages 2-8.

    The flight was supposed to take off at 11.05pm but we did not take off until midnight. Due to this delay, the flight that was scheduled to arrive at 0525 did not arrive until 0625, and because to that, I missed my connecting flight which was scheduled for 0725 as i had to go through immigration, custom get the train and arrive at the gate for the connecting flight.

    And this connecting flight was supposed to be through continental as well, from Houston to oklahoma city.

    I arrived at the gate at 0720, by which time it was late. my children and I were placed on standby for the 0910 flight. At 0910, I was rudely informed by a Continental staff that the flight was full and I had to wait until 1250pm.

    There was a total lack of empathy by the airline staff even though my children were tired after a 13hour flight and were standing there crying. All the lady did was to coldly offer me meal vouchers.

    Although I later went to the customer service department and met a nicer airline staff who showed some concern and nicely gave me the meal vouchers, that still does not take away from the difficulty i encounter on that day.

    I hope something will be done about this situation to prevent another mother going through a similar experience. thank you


    juliebean2012
    Participant

    That is unfortunate. I am wondering if the poor customer service increase I am hearing about is because of the poorer economy.


    RichHI1
    Participant

    Very unfortunate. AA have just implemented assstance forshort connections adn delays to get you through CBP to make connections. As a rule fo thumb I take 2 hours as a basic minimum for connections arriving into US on international and prefer 3 hours.

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