[Anonymous]

[SLee613]

We just returned from a month’s trip to NZ and flew lhr-can-auk return. we paid at least 25% less than any other airline and were worried about what to expect. We ‘d heard service was bad, no individual entertainment consoles, no food (from two sources!!) etc. However we were really impressed with most parts of the journey.

Upgraded first leg to premium economy (slept most of the way….), had a quick 3 hour power nap at the Pullman airport hotel at Guangzhou then on to Auckland in regular economy. On return we got separated (their check-in IT for seating system is not good!) so we were given Emergency exit together instead.

Ok the staff are not particularly engaged (except the staff who answer the phone in London and Auckland who were the most polite airline staff I have ever dealt with (except in the good old Virgin Airlines day!). The food isn’t brilliant, but i order veggie which was very fresh tasting with lots of tropical fruit.

All in all we’d definitely recommend them as a good, reliable, cheap alternative to the others. It’s not fancy but good enough.

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