22nd August 2011 at 11:26 #575902
Anonymous22nd August 2011 at 11:26 #575903
This is from my two kids aged 14 & 12 about thier horrible experience with this so called best Airline.
We two kids aged 14 & 12 travelled by Cathay form Osaka to Karachi in Business class. My father specially booked Unaccompanied Minor service for us. The flight from Bangkok to Karachi returned back to Bangkok because of bad weather. We were told that we will be taken care of during our stay at Bangkok as this was our first experience to travel alone and we already had some special service paid for. But we were shocked when at Bangkok airport we were thrown in the worst hotel we ever stayed. Cathay staff was no where visible and hotel room had neither a telephone nor internet so that we could contact our parents. Horrified and shocked, exhausted after almost 24 hours we spent 6 hours in complete horror, made several attempts to contact Cathay staff but no response received. At 12 the hotel asked us to vacate the room as airline has booked it only for 6 hours. We waited in the lobby for 90 minutes before Cathay ladies appeared and asked us that they are putting us on a Thai flight to Karachi but one has to sit in economy class. When we refused to sit separately they threatened us to leave us behind and then we are at our own. They also forced us to sign some paper and take a small amount of money that for accepting their terms. When we refused they put us both in economy class and threw our passports at our faces to be responsible for them from now on. Most horrible treatment to young kids, by this horrific Cathay staff at Bangkok. Never send your kids on this horrible airline please.
Maha Thaheem(14) Talal Thaheem (12)
PNR MR6P5 flight CX 703 BKK-KHI-BKK 13 AUG 201112th October 2011 at 13:49 #575904
That is a horrific story……………. Did you contact Cathay to complain? What did the airline say/do if you did complain?
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