British Airways Strike (my claim)

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This topic contains 21 replies, has 11 voices, and was last updated by  TiredOldHack2 13 Oct 2019
at 16:40
.

Viewing 7 posts - 16 through 22 (of 22 total)

  • barnacles
    Participant

    By way of comparison, my recent BA flt HKG-LHR was delayed by over 24 hours, due to a ‘technical’ issue. After check-in I was immediately (once the delay was confirmed) offered £200 for a hotel, £25 for meals, £50 for transport, and £25 for WIFI etc use. The claim form also asked me if I should like to claim the additional, statutory EU amount of €600. An expensive A-380 experience for the airline. My claim is currently being ‘processed’. However this was a single sector flt with no ‘complicated’ add-ons.


    SimonS1
    Participant

    By way of comparison, my recent BA flt HKG-LHR was delayed by over 24 hours, due to a ‘technical’ issue. After check-in I was immediately (once the delay was confirmed) offered £200 for a hotel, £25 for meals, £50 for transport, and £25 for WIFI etc use. The claim form also asked me if I should like to claim the additional, statutory EU amount of €600. An expensive A-380 experience for the airline. My claim is currently being ‘processed’. However this was a single sector flt with no ‘complicated’ add-ons.

    Indeed it is expensive, unfortunately the airlines brought EC261 on themselves though. If they had treated customers fairly on a voluntary basis then there would have been no need for legislation.

    2 users thanked author for this post.

    AllOverTheGaff
    Participant

    250 quid to me sounds more than acceptable, if you headed to Raffles why would they pay for that?? Other posters are correct,Bali has absolutely nothing to do with them whatsoever being on another ticket. You don’t mention charges to change that ticket, any claim for that would be strategically filed (rubbish bin). However, I would expect more than 5k avios though which is insulting given 5k is worthless.

    Using the same argument (I’m curious), if I had stayed in Singapore that week instead of going to Bali, and my hotel for those nights was £400.00 per night, should I have moved to a cheaper hotel in Singapore on the night of the strike so I didn’t inconvenience British Airways? Or would you have thought BA should have paid for my additional night?(The particular room I was in was around that price)

    The location of my expense is entirely irrelevant to my being inconvenienced and incurring additional costs. I wanted to come back on the 27th but could not, I was told (not advised – told) to change my flights as the strike was going ahead. I took their advice and changed my flights, thereby incurring the costs I did for accommodation and food, had I not been told to cancel, by BA, I would not have incurred any further expense and would have flown back as I had originally booked.

    Anyway, I actually think £250 is acceptable, although it says £200 for hotel and £25 for food….so unsure if they are paying me for 2 meals or if they can’t count very well….

    Rgds.
    AOTG.

    Yes, the expectation would have been for you to move to a cheaper hotel or at least bear the difference. The point of EC261 is to ensure that travellers facing disruption are “adequately cared for” not to provide luxury accommodation. Of course this can work the other way round, travellers used to budget accommodation might benefit. However that is how it is, as the regulations treat first class and economy travellers in the same way.

    Indeed you seem to have benefited slightly from the maths.

    My view – unless you can prove that something was happening in Singapore on that day that inflated hotel prices (as happens on Grand Prix weekends for example) and you would not have been able to find anything for £200 then you have reached the end of the road. Thousands of others were in a similar position so better to receive the money and move on.

    My flight / claim is not covered by EC261 as BA gave 2 weeks notice. It was Grand Prix weekend, hence the cost of the rooms was / is what it was / is. Regardless to that, I find it interesting that many deem it ok that an airline muck up the travel plans of the customer then said customer is forced to bear the cost. I thought this forum was for the benefit of the traveler so thought I’d share my experience for anyone else in the same position, not to have my choice of hotel and lavish room choices questioned. 🙂

    I’m amused that several of you have rushed to the defense of British Airways when they engineered the whole cock-up by themselves, always interesting reading the replies on this group.

    Anyway, £250.00 better off in some eyes, or £200.00 out of pocket in others.

    Rgds.
    AOTG.

    1 user thanked author for this post.

    SimonS1
    Participant

    250 quid to me sounds more than acceptable, if you headed to Raffles why would they pay for that?? Other posters are correct,Bali has absolutely nothing to do with them whatsoever being on another ticket. You don’t mention charges to change that ticket, any claim for that would be strategically filed (rubbish bin). However, I would expect more than 5k avios though which is insulting given 5k is worthless.

    Using the same argument (I’m curious), if I had stayed in Singapore that week instead of going to Bali, and my hotel for those nights was £400.00 per night, should I have moved to a cheaper hotel in Singapore on the night of the strike so I didn’t inconvenience British Airways? Or would you have thought BA should have paid for my additional night?(The particular room I was in was around that price)

    The location of my expense is entirely irrelevant to my being inconvenienced and incurring additional costs. I wanted to come back on the 27th but could not, I was told (not advised – told) to change my flights as the strike was going ahead. I took their advice and changed my flights, thereby incurring the costs I did for accommodation and food, had I not been told to cancel, by BA, I would not have incurred any further expense and would have flown back as I had originally booked.

    Anyway, I actually think £250 is acceptable, although it says £200 for hotel and £25 for food….so unsure if they are paying me for 2 meals or if they can’t count very well….

    Rgds.
    AOTG.

    Yes, the expectation would have been for you to move to a cheaper hotel or at least bear the difference. The point of EC261 is to ensure that travellers facing disruption are “adequately cared for” not to provide luxury accommodation. Of course this can work the other way round, travellers used to budget accommodation might benefit. However that is how it is, as the regulations treat first class and economy travellers in the same way.

    Indeed you seem to have benefited slightly from the maths.

    My view – unless you can prove that something was happening in Singapore on that day that inflated hotel prices (as happens on Grand Prix weekends for example) and you would not have been able to find anything for £200 then you have reached the end of the road. Thousands of others were in a similar position so better to receive the money and move on.

    My flight / claim is not covered by EC261 as BA gave 2 weeks notice. It was Grand Prix weekend, hence the cost of the rooms was / is what it was / is. Regardless to that, I find it interesting that many deem it ok that an airline muck up the travel plans of the customer then said customer is forced to bear the cost. I thought this forum was for the benefit of the traveler so thought I’d share my experience for anyone else in the same position, not to have my choice of hotel and lavish room choices questioned. 🙂

    I’m amused that several of you have rushed to the defense of British Airways when they engineered the whole cock-up by themselves, always interesting reading the replies on this group.

    Anyway, £250.00 better off in some eyes, or £200.00 out of pocket in others.

    Rgds.
    AOTG.

    Firstly it IS covered by EC261. The only part of the regulations that doesn’t apply is cash compensation.

    Secondly the requirement is for BA to provide accommodation and food. The £200 cap is not enforceable – if you have evidence that the going rate for hotel rooms was higher (e.g. screenprints) then it is your perogative to go to CEDR. Of course be ready for BA to make a counter argument along the lines of ‘we would have provided a hotel room ourselves’ so I don’t think you are on strong ground.

    Personally I’m not questioning your choice of hotel room, but your choice and what BA is legally required to pay for may not be the same thing.

    You do seem to have had your fair share of issues with BA, in many ways I’m surprised you haven’t found an alternative.

    1 user thanked author for this post.

    Polly
    Participant

    Think that’s his plan!


    evelyn
    Participant

    Our flights were cancelled in early sept strike. Hotel paid by BA but they insist max of £25 per day pp to cover all meals which I think is very mean, even tho I had receipts.
    How did you manage to get the extra avios?


    TiredOldHack2
    Participant

    I got a rather nice personal call from BA Customer Services. TBA managed to bugger our homeward flight (10 September strike) as well as the outward one (A380 went tech).

    Anyway, a lot of (sounded) sincere apologies, EU261 being expedited for the delay, voucher to cove the hotel we had to grab in JNB and 10,000 Avios each.

    I did feel a lot happier towards BA – not just the compo but the way it was delivered – although I’d rather not have had the hassle in the first place.

    Mrs Tired Old Hack and myself are using the EU261 and Avios to spend New Year in Chicago. Flying BA.

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