Best & worst airline websites
Back to Forum- This topic has 19 replies, 15 voices, and was last updated 23 Aug 2013
at 08:33 by newbieflyer.
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sparkyflierParticipantI have just tried to check a potential routing on Turkish Airlines for work to go from London to Istanbul and also Ankara. I found the website slow, clunky, did not give me flight options other than the 7 in the morning flight (for a trip months away) etc etc
This was surprising and disappointing, considering how much TK have been expanding recently, with many new planes etc.
Which got me to reflect on which airline websites I have found easy & informative and ones which are not.
So I ask you seasoned travellers out there what you have found, maybe list your top 3 and botton 3.
Criteria I suppose I use would be does it have the information you need, does it make it easy to find what you need, and is the attractive to look at while being quick & intuitive.
The best I have found, based on recent searches:
Delta, BA, Swiss
The worst based on recent searches
Turkish Airlines, TAM Brasil, Air Europa, perhaps also Brussels Airlines.
Look forward to your opinions & experiences!
25 Jan 2012
at 14:32
JamesCokeParticipantHi sparkyflyer and travellers,
Websites are essential for any airline company to indroduce their services on line like flight’s time, type of flight and best destinations.
I think http://www.united.com is the first and the best.
http://www.delta.com the second
and http://www.lufthansa.com/us/en/homepage is the third
there is a other so helpful websites that describes clearsly our needs.25 Jan 2012
at 15:43
LPPSKrisflyerParticipantBest: LH, LX and EK
The worst in a world all of its own: SQ.
25 Jan 2012
at 17:16
ScorpiodragonParticipantCouldn’t agree more. Singapore Airlines current website is slow, difficult to navigate and definitely designed by some geeks who don’t understand or get what users want. The old website was fast efficient and much more interactive. Complaints to SIA about their website simple generates an automated mechanical reply about their upgrading/improving. Why fix something that’s not broken? Bring back the old website!
Great sites : lufthansa, air Asia and virgin
Some other pathetic website : Air China & Thai Airways25 Jan 2012
at 20:07
ScorpiodragonParticipantCouldn’t agree more. Singapore Airlines current website is slow, difficult to navigate and definitely designed by some geeks who don’t understand or get what users want. The old website was fast efficient and much more interactive. Complaints to SIA about their website simple generates an automated mechanical reply about their upgrading/improving. Why fix something that’s not broken? Bring back the old website!
Great sites : lufthansa, air Asia and virgin
Some other pathetic website : Air China & Thai Airways25 Jan 2012
at 20:07
FirstClassWannabeParticipantQatar Airways, great airline, awful website. Iberia, good website, awful airline. BA, LX, A3, all good.
25 Jan 2012
at 20:27
ConstantFlyer1ParticipantI like Wizzair’s website. Very straightforward, but does what it says on the tin. I use it a lot as I’m a constant flyer to/from Eastern Europe. What I don’t like, is that some airlines in the 21st century still do not have online booking facilities, eg Iran Air, Uzbekistan Airways.
26 Jan 2012
at 10:57
capetonianmParticipantSAA’s is appalling, which is one of the reasons I mostly use their LCC subsidiary, FlyMango, for domestic travel in ZA.
On international flights with a connection, it will often only show you a very expensive combination of flights whereas lower priced options can be found if you know what you are looking for – the average user should not be expected to know, nor to have to do that.
easyJet’s site is good, clear, fast, and transparent. Other favourites are KLM and LX.
It’s a pity that some airlines don’t realise that their website is, to many people, their shop window.
1 Feb 2012
at 17:24
sparkyflierParticipantI just tried looking at the Alitalia website on behalf of a friend who is planning on travels to and around Brazil, and found it pretty poor. It did not tell me what I need to know, like where they actually fly, and it was very slow indeed, and it kept giving up on my search.
Which reminded me of the discussion I started last year. Some airlines have upped their game since then, some have not…
So which ones have you found really “deliver” and which ones really frustrate (and as a result you avoid altogther and simply choose other airlines). . .
22 Aug 2013
at 13:37
PerthWAParticipantQantas… Now that it doesn’t know who it belongs to… Impossible to get to London from Perth on Qantas without convoluted asia routing emirates but Qantas doesn’t recognize Perth Dubai as a valid route in its flight miles calculator… ! Just booked silly route PER/IAD/JFK/DXB/PER all on QF flight codes… None of which are ‘valid’ … Give me a break Qantas, you are now being very very annoying!!!
22 Aug 2013
at 14:05
sparkyflierParticipantPerthWA that sounds like almost comical incompetence!
What is odd about the AZ website is that last time I looked at it, around January/February, I recall it seemed OK and easy to use, but it seems to have changed since then, and not for the better!
KLM’s website I have always found pretty decent and informative.
22 Aug 2013
at 14:27 -
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