[MarcusGB]

I have had excellent flights with Oman Air, but their booking system, and contacts are non existent in the UK.
You get no responses or replies.
I had return flights from the Far East to UK late last year, and one flight was changed. There were 3 flight sectors with stopovers, including a Qantas.
Despite numerous communications with 2 Business Class singles paid, over 4 weeks of repeated messages, warnings of change of flights etc, i had to refer it to the Card issuer for a Chargeback on the Credit card.

I lost many days, and hours of pointless one way pro-active communications, robotic instant replies, i handed it completely over to them. Hours of sending photos and documentary evidence by email.

I also enquired via one of the Legal sites to claim compensation, however, starting in Australia, ending up in London, you are NOT Covered by an EU rights to refund.
Oman Air is to be very wary of, as once you have paid from here, there is no contact, and no EU rights covered, as it is not an EU Carrier, Nor travelling from, to the UK, or purchase within, is covered.

[SimonS1]

[quote quote=999023]Oman Air is to be very wary of, as once you have paid from here, there is no contact, and no EU rights covered, as it is not an EU Carrier, Nor travelling from, to the UK, or purchase within, is covered.[/quote]

You are covered if leaving from UK.

[talparis]

MARCUSGB,
I had amazing flights with Oman air for many years now luckily not many problems. But you are right, their customer service is terrible to say the least. However as they fly into EU they might be still under the EU261 regulations, I think, not sure.

[GivingupBA]

[postquote quote=999002][/postquote]

talparis – Can I please request that you be polite to other posters in future. They are being polite and helpful to you. Thank you very much.

5 users thanked author for this post.

mkcol74, Alsacienne, ASK1945, DerekVH, capetonianm

[talparis]

This reply has been reported for inappropriate content.

GivingupBA
I have been nothing but polite, but if critical comments to posts which you call helpful and I considered as nonsense and beside the point of this thread, than yes, I am guilty.
I merely want people to be aware of this situation and do not seek help or advise which often is beside the point.
Sorry if I offended your sensitive soul.

1 user thanked author for this post.

Frederic

[cwoodward]

@talparis
There is a very simple solution to your rather aggressively voiced concerns as to the quality of the responses to your posts and that is to not post here in the future.
This board is used by some of the most knowledgeable and pleasant business travellers and while I cannot speak for others here in my view the tone of your posts is most unpleasent and out of place here.

10 users thanked author for this post.

mkcol74, Alsacienne, Montysaurus, SimonS1, GivingupBA, ASK1945, DerekVH, capetonianm, MartynSinclair, FaroFlyer

[MarcusGB]

Unfortunately, you are NOT covered if you book with a Non EU Airline, flying into the UK, certainly on Oman Airways.
It is to be noted that our flights were One way from Australia back with stopovers and 2/3 sectors with Oman Air, into LHR.
We checked and were rejected for claiming compensation by several established on line claim Co’s.

“Under EU law, you have significant rights on many flights to, from or within the European Union. This page will help you understand when the law applies and what you are entitled to if your flight doesn’t go as planned.

The law covers many flights to and from EU airports
To be covered by EU law, your flight must be either:

departing from an EU airport and operated by any airline, or
arriving at an EU airport and operated by an EU airline
Under this law, EU airports also include those in Iceland, Liechtenstein, Norway and Switzerland.

If you book with one airline but fly with another (a ‘codeshare flight’) then it’s the nationality of the airline operating the flight that counts.”

[AMcWhirter]

[quote quote=999023]contacts are non existent in the UK.[/quote]

The airline no longer has a main office in Europe. The latter was previously located in The Netherlands.

Luchtvaart.nl reports [NL] that from June 2015 to September 2019 Oman Air’s European head office was at Schiphol airport.

The Schiphol office was opened by the then CEO who has now left the company.

Following more management changes it appears that further responsibility was transferred back to Muscat HQ.

Luchtvaart says “this is fully in line with Oman’s policy to create more jobs for the local population.”

https://www.luchtvaartnieuws.nl/nieuws/categorie/2/airlines/oman-air-sluit-europees-hoofdkantoor-op-schiphol

[talparis]

This reply has been reported for inappropriate content.

cwoodward,
“Be aware Oman Air scam you on the web” is the subject of this thread. Notify the public was the point and not asking for advice or opinion, but merely to only discus this issue.
Voiceing concerns as to the quality of the responses to my posts, is niether here nor there. Purely not intersting as well as your post.
Deviating from the subject at hand and voicing opinion on how this forum should be, is also not part of this thread. I am sorry if I offended you and the most knowledgeable and pleasant business travellers you mentioned. However please concentrate on the subject of “Be aware Oman Air scam you on the web” and contribute valid comments only. Thank you.

[BackOfThePlane]

Which bit of ‘forum’ don’t you understand?

[capetonianm]

not asking for advice or opinion, but merely to only discus this issue.

Right.
Quite honestly some of your posts read like stuff from Alice in Wonderland.

[SimonS1]

[quote quote=999100]Deviating from the subject at hand and voicing opinion on how this forum should be, is also not part of this thread. I am sorry if I offended you and the most knowledgeable and pleasant business travellers you mentioned. However please concentrate on the subject of “Be aware Oman Air scam you on the web” and contribute valid comments only. Thank you.[/quote]

If this is how you come across in your dealings with Oman Air I’m not surprised you haven’t had a happy ending.

1 user thanked author for this post.

mkcol74

[talparis]

This reply has been reported for inappropriate content.

BackOfThePlane,
You must be one of cwoodward most knowledgeable and pleasant business travellers. Therfore please explain to me the bit of ‘forum’ that I don’t understand. It’s probably the one at the back of your plane with the rif rafs.

[talparis]

This reply has been reported for inappropriate content.

SimonS1,
You must be yet another one of cwoodward most knowledgeable and pleasant business travellers, who think that dealing with Oman Air is like his full time spent at a thai massage parlor where he get a happy ending, as he obviously not getting it at home.

[talparis]

This reply has been reported for inappropriate content.

capetonianm,
I suppose that in your copy of Alice in Wonderland, the mad hatter ask Alice to help him write a refund mail to Oman Air refund claim department. Please help me get a copy like that.

[Author]

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