BA’s ‘24 hour cooling off’ period

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Viewing 4 posts - 1 through 4 (of 4 total)

  • Bullfrog
    Participant

    The tough trading conditions created by the pandemic shouldn’t allow airlines to trade in ‘sharp practice’.

    I purchased two BA tickets on BA.com worth £ 750. BA’s previous policy of a full refund, if cancelled within 24 hours of booking, seems to have been changed to ‘vouchers issued in lieu’.

    Cancelling online was impossible, only vouchers were available. I made every effort to contact BA by twitter and by phone. After 40 minutes on the phone, a BA telephone salesperson said ‘I won’t be the first to complain about this policy, nor will I be the last’. Fortunately my call was answered with minutes to spare before the 24 hours elapsed, and I got a full refund.

    I’d appreciate knowing what other contributors have experienced.


    ASK1945
    Participant

    Bullfrog

    Perhaps not strictly to the point you are making – about which I agree your frustration – I usually book using the £10 deposit facility, before committing finally to the flights a day or so later.

    1 user thanked author for this post.

    Bullfrog
    Participant

    Thank you for pointing that out .. I don’t recall seeing that on BA’s website.


    ASK1945
    Participant

    I don’t recall seeing that on BA’s website.

    It comes at the payment stage.

Viewing 4 posts - 1 through 4 (of 4 total)
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