Baggage delay claim with AA – any experience?

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This topic contains 1 reply, has 2 voices, and was last updated by  IanFromHKG 19 Jan 2017
at 14:10

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  • WestBay

    Does anybody have any experience of claiming the baggage delay compensation money from AA? They delayed my baggage for 23 days(!). I sent the claim as advised on their website, and have not got any response for over 3 months. it is impossible also to call them – nobody answer in the central baggage Office. Is there any way to make them at least reply? Thank you.


    Yes. Sue them.

    Not meant to be a snarky response, btw, but a genuine one. When I have been given the run-around by airlines I have taken them to the Small Claims Tribunal. If they don’t reply, they get a virtually automatic judgment against them. I have had one claim rejected on jurisdictional principles (I was suing for my younger daughter, who is a minor, but the SCT doesn’t have provision for claims by minors). In each other case, I have received settlement for the full amount.

    I don’t know where you are based, and therefore don’t know what the small claims system is like in your jurisdiction, but if it is available it can be very effective, particularly for minor claims, since (a) the cost to file a claim is generally small (so minimal risk for the claimant), (b) the winning party can’t claim costs against the other side, so the cost of defending the case is disproportionately high (and again, minimal risk for the claimant), and (c) lawsuits tend to get a level of attention that normal online claims do not.

    Good luck!

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