[DNAdams]

Hello,
I am trying to book a 241 Avios redemption flight on BA website and every time I get to the payment part and after entering credit card details it gives me this error message:

“Sorry, there seems to be a technical problem. Please try again in a few minutes, and please contact us if it still doesn’t work.
We apologise for the inconvenience.”

I have tried many times yesterday and today but I get the same message. Does anyone have any suggestions please? Is anyone else experiencing this problem. I know it will be nigh on impossible to call them.

Thank you
David

[ASK1945]

DNAdams: yes, I am having the same problem. Getting through by phone at this time is impossible – if they don’t sort it out I guess it’s another early rise tomorrow to try by phone at 0630.

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DNAdams

[GreggyR]

ditto for me too. The BA twitter team have confirmed to me that there is a problem with the online booking system and that I need to contact the sales team (0800 727 800), but I haven’t been able to get past the menu options yet as it is so busy. I hope BA extend the offer on Avios redemptions and 241 voucher use accordingly. I lodged a query via DM on twitter to show that I was trying to book before the deadline in hope this is taken into consideration.

1 user thanked author for this post.

DNAdams

[DNAdams]

Thank you for your replies, I thought it was just me suffering!
To be honest I can’t be bothered to phone and wait in line. Why are BA so monumentally rubbish, they really are a complete sh*tshow. One time they should be getting this right is now in this crisis.

1 user thanked author for this post.

maxgeorge

[FirstClassWannabe]

I am trying to combine my Avios from IB to BA to take advantage of the offer but no joy. Just states my session has times out, even though I have just signed in.

[GreggyR]

UPDATE – I have just managed to book flights using 241 voucher & Avios via the BA website, so hopefully the problems have been resolved.

1 user thanked author for this post.

DNAdams

[FirstClassWannabe]

[postquote quote=1013350][/postquote]

I have also managed to book, problem solved

2 users thanked author for this post.

Polly, DNAdams

[DNAdams]

Thank you FirstClassWannabe. I have just been able to do the same, seems to be fixed now.

[ASK1945]

[postquote quote=1013350][/postquote]

Thanks for the heads-up. I got fed up trying all morning and sent a complaint to BA.

Anyway – just got the flights I wanted. problem over.

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Polly

[Author]

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