BA: unable to check in?! London City Protests – Black Lives Matter
Back to Forum- This topic has 19 replies, 13 voices, and was last updated 16 Nov 2016
at 11:00 by FDOS_UK.
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Cloud-9ParticipantHaving been denied through check-in multiple times in the last few months, I must admit to a warm feeling of schadenfreude upon hearing that BA is currently experiencing a computer glitch due it being unable to check passengers in…..
Even BA1 is at LGW??
6 Sep 2016
at 07:24
Tom OtleyKeymasterThe check-in problems have been mentioned on earlier threads in the context of the widespread delays that were caused
but seem to have resurfaced once again, though BA is saying all problems are now over
Summary
After IT issues with check-in at a number of airports this morning, we are now checking in customers at London Heathrow and Gatwick Airport as normal.More information
Check in may take a bit longer than usual, so we would encourage customers to check in online before they reach the airport.We are sorry for the delay to our customers’ journeys.”
http://www.britishairways.com/travel/flightops/public/en_gb?p_faqid=5572&source=hp_disruption_banner
6 Sep 2016
at 08:39
MartynSinclairParticipantI find it amazing that i have only found out about LCY closure due to my calling. Now stuck at TXL trying to re book. Not one announcement.
6 Sep 2016
at 08:56
MartynSinclairParticipantAfter being told by TXL airport info and BA in Bremen… who did change my ticket, that the LCY flight was cancelled… it is now back on and hopefully my ticket changed back.
Appalling communications by BA, but on the basis there is not much else to do at TXL, it has passed the time awa..
6 Sep 2016
at 09:45
MartynSinclairParticipant[quote quote=757143]After being told by TXL airport info and BA in Bremen… who did change my ticket, that the LCY flight was cancelled… it is now back on and hopefully my ticket changed back.
Appalling communications by BA, but on the basis there is not much else to do at TXL, it has passed the time away.
EDIT
Just read on sky news the met police are at the airport ‘NEGOTIATING’ with the protestors…..W T F (that will be the closest I get to swearing…..)
http://news.sky.com/story/london-city-flights-delayed-after-runway-protest-10566897
[/quote]
6 Sep 2016
at 09:55
JohnHarperParticipantClearly the IT problems reported during the summer have not been resolved or maybe BA used a small elastoplast to cover an arterial bleed and it’s proved inadequate. That a world wide airline could introduce such buggy software tells a story about what matters to them. I wonder if like their LGW A320 fleet they bought it on ebay.
Still, as long as the profits are coming in short term what does it all matter if a few passengers are inconvenienced and there are a few poor headlines. Maybe like O’Leary they now believe there is no such thing as bad publicity, not a sentiment I would agree with.
ABBA.
6 Sep 2016
at 11:01
MartynSinclairParticipantMy wonderful stay at TXL continues..
We have an aeroplane… according to BA…
According to flight stats….LCY is now open….
Flight stats also showed my flight has a 1 hour 50 delay…. which the ground staff did not announce until some of the natives became restless.
So I have treated myself to some red wine….. and been given a paper cup to drink it….. nearly as bad as not having a radio in the showers….
Just one of those days…..
6 Sep 2016
at 11:20
RichardBarrParticipantRegarding the two subjects:
1. BA might do well to return to the old system, if that’s remotely possible. The new I.T. system obviously needs more QA testing & fixing.
2. The protesters at LCY should be prosecuted and at a minimum forced to pay all (and I mean ALL) costs involved with the damage they cause, including passengers, airlines, employees, emergency personnel and anyone else affected.
6 Sep 2016
at 11:25
MartynSinclairParticipantThe Heathrow runway protesters only got community service.. so if the short term past is concerned these nutters will only get a ‘slap on the wrist’.
As concerning though is why it takes the police over 6 hours to remove them..
Pity the police don’t take quicker action like the USA police who grabbed the protester climbing Trump Tower recently.
Still on the ground at TXL. Waiting for the second bus and bizarrely additional fuel. It’s not as if the pilots had much to do for the past 2 hours!!
6 Sep 2016
at 13:09
DerekVHParticipantTravelling from SFO to LHR on Monday afternoon there were around 20 of us in the lounge thinking it was very quiet for an A380 service. An announcement was made by the lounge receptionist that BA’s check-in system had crashed world wide and attempts to bring it back up had failed. It transpires there were 260+ passengers stuck at check in having queued for more than two hours before it was agreed to start a manual check in process. Looking on twitter this was happening at several other USA airports. The result of this was that our flight left 4.5 hours late. I would not like to be the individual responsible for this new system as they obviously do not have adequate backup systems in place.
7 Sep 2016
at 13:23
MartynSinclairParticipantClearly not a serious enough offence to be remanded in custody.
http://news.sky.com/story/nine-charged-over-black-lives-matter-london-city-airport-protest-10568752
7 Sep 2016
at 13:59
penfold69ParticipantApologies for the off topic post, but I’m not sure how to start a new thread.
Is anyone aware of Air Traffic Restrictions tomorrow over the UK? I’ve just had a flight from EDI/LCY cancelled tomorrow morning and the reason is “We’re very sorry, this flight has been cancelled due to air traffic restrictions.”
I’m unaware of any restrictions due to strikes etc and wondered if this was just a standard response so they can pass blame, although I don’t think EU261 even covers this flight as it might be too short.
7 Sep 2016
at 16:10 -
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