BA to trial pre-order of meals.
Back to Forum- This topic has 22 replies, 15 voices, and was last updated 21 Nov 2013
at 17:39 by SimonS1.
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FormerlyDoSParticipant‘Many say things like ‘i’ve paid £4k for a ticket and I can’t get my choice of meal’
I support them 100%. BA is the only airline where I have not got my first choice in business class, wait, that’s wrong, it once happened on Etihad and they gave me a bottle of LPGS as a service recovery gesture.
If BA roll out pre-selected menus, it will be a good thing for me, as I really got fed up of having to have what’s left, which is often a piece of steak that would make a good pair of mocassins.
I’ve been ordering special meals for a long time now and it would be nice to have a proper pre order menu.
18 Nov 2013
at 07:32
rfergusonParticipantWhen will CX’s turn to catch up come CXDiamond? Lol only joking.
I think anyone hoping BA’s pre-ordered meal will be anything like SQ’s ‘book the cook’ will be disappointed.
SQ’s system is fundamentally about increased choice. BA’s is more about ensuring you will receive the meal you want – subject to the four main meal options available.
So BA STILL has a long way to go to emulate SQ’s pre ordering service.
18 Nov 2013
at 16:47
SergeantMajorParticipantAs we haven’t actually seen what this new innovation will be like, I find your prescience on this matter startling.
I’m looking forward to trying t out (only on NYC services to start, I understand) but this should ensure more people get their first choice, while less food is wasted/thrown away and needlessly uplifted around the world.
I’d always stick with the soup and Catch of the Day exLHR, and am never disappointed.
Another example of how technology can save money and improve the customer experience.
21 Nov 2013
at 14:20
FormerlyDoSParticipant“As we haven’t actually seen what this new innovation will be like, I find your prescience on this matter startling.”
As RF works for BA, I find his prescience reassuring.
21 Nov 2013
at 15:50
JohnHarperParticipant‘ SergeantMajor – 21/11/2013 14:20 GMT
I’d always stick with the soup and Catch of the Day exLHR, and am never disappointed.’
But don’t BA pride themselves on the quality of their beef and yet you don’t eat it Krug? Perhaps their catering is not that good after all if you can’t choose freely from the menu.
21 Nov 2013
at 16:58 -
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