Might it not be a possibility that BA simply hasn’t get the amount of airplanes it was planning on. And as a result of that something had to go, at least for the time being. Given the Dreamliner Boeing 787 is already over 3 years late and quite possibly is now delayed indefinitely..
A friend of mine had booked for August, using Avios points & a companion ticket for travel in Club, and 3 kids paid for economy tickets. BA emailed her about the flights being cancelled & it took a 55 minute call to BA for BA to finally accept that my friend was not prepared to pay the £70 costs incurred through booking on a credit card.
Unreal that BA expect passengers to be out of pocket when they have cancelled flights.
Bullfrog that was a very interesting post, regarding BA taking 55 minutes to eventually concede on that point. Absolutely shocking customer service. I am not one for violence but those individuals/the management responsible for that policy or “stalling” the customer should be shot.
