As a BA shareholder I have the benefit of a 10% discount on tickets for my use. Since Tuesday the BA shareholders site has not been working. I have been through the process of booking a ticket several times- all the way through to inputting credit card details before getting an error message so I have wasted hours. BA’s response – we are working on it but don’t know how long it will be before we fix it. We suggest you book an undiscounted ticket to ensure you get a seat and no you can’t book it on the phone! Come on BA we know this will help you raise money (and maximise shareholder value) but it does little for loyalty!! It can’t be that hard to fix or you could at least put the error message earlier in the process to save people’s time!
I purchased two round trip tickets under B A’s shareholder discount
from Gatwick to Tampa costing $2700. Due to an accident and surgery
our return flight had to be delayed. Despite the fact that our ticket
terms were £50 each cost to change or approximately $200. We got
a take or leave it price from B A of $2600 or delay our return for a further month, then we would be charged the $200 fee. No up grade
was involved. Writing to B A Public Relations has been unanswered