BA Reservation Assurance
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at 19:40 by CMoir12.
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ZaabSethnaParticipantOne of the benefits of BA Gold Exec Club membership is supposedly “reservation assurance” which guarantees you an economy seat on any BA flight. Well I decided to put it to the test today to get a seat on a full flight from Kuwait-LHR later this month. Can’t say I was surprised when BA reservations informed me that reservation assurance “does not always assure you a seat” and they are unable to give me a seat on this flight. Typical of BA. Yet another deception.
2 Nov 2010
at 14:13
ZaabSethnaParticipantYes on the website it mentions an exception for “circumstances beyond our control”. I wonder what exactly is beyond BA’s control when it comes to filling seats on their own aircraft? In this case they refused to tell me what the circumstances are but simply that the reservation assurance cannot be used.
2 Nov 2010
at 16:46
continentalclubParticipantReservation Assurance, oddly, doesn’t appear on the Gold benefits page, but does on the Silver one:
It does fairly strongly highlight the caveat:
Note: Reservation Assurance cannot be guaranteed, as circumstances beyond our control may mean we are unable to offer this service. Your full fare economy ticket needs to be booked in the following classes: Y, B, H and C (on UK Domestic routes). Unfortunately we are unable to extend this service to your travelling companions, or ensure you are allocated a particular seat.
I assume that the flight in question is subject to a particularly exceptional booking profile – perhaps a large number of ‘group’ travellers – for which no-show rates tend to be far lower than for a service booked by a majority of individuals and smaller parties.
In any event, this can hardly be described as a ‘deception’.
2 Nov 2010
at 19:37 -
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