British Airways Refund Dilemma

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  • ASK1945

    The 100k avios was recredited within a week (incl email from BA)

    I received an email about the 30k avios saying that “BAEC does not handle avios refunds and You need to contact my nearest Contact Centre”
    Same Channel, same issue, 2 different outcomes.
    In the past these avios refund used to automaticallt be recredited. Am not sure how CORONA has affected the BA IT programming ? ? ?

    Yes, there is certainly some sort of problem. A short while after I received my credit card refund from BA, mentioned above, I noticed that they had withdrawn the equivalent number Avios from my Avios account. But this was a Reward Flight refund, so I was going to attempt to find out what they were doing. I didn’t receive Avios for the now cancelled flight – rather I spent them. However, before i could take action, a few hours later this debit of Avios was missing and a refund of the Avios I spent on the flight had been credited back to me.

    I suspect these refunds are being done manually and some of the operators are not trained well enough. This may be what you suffered.


    Try [email protected], I believe this to be Doyle’s email.

    I have after countless emails and phone calls going back over 4 months just got my Avios refunded.

    I didn’t get the chance to write to the above email as the last lot of Avios came through a day after I got this address.

    Good luck.

    [email protected]

    Why do you not direct call on their numbers?

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