ba on board customer service lacking

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This topic contains 9 replies, has 7 voices, and was last updated by  FDOS_UK 15 Jun 2017
at 21:41
.

Viewing 11 posts - 1 through 11 (of 11 total)

  • tingers
    Participant

    i prepaid for gourmet meal after being emailed by BA and paid the £18 fee only to find out on my flight from heathrow to london that it was not loaded. The staff on board were absoultly shocking.A Thai national guy sitting next to me asked for a glass off water and the air hostess told him he would have to wait five minutes as she has just finished her dinner.The only airline were staff are more important than the passengers.I have one world gold card and travel a lot but i would not fly BA again unless i had no other option.The head stewart took 30 minutes to come see me as she was busy with first class service so i was told. when i give her my concerns she said there had been a lot off compliants on the flight,i am not surprised it was awful.


    LuganoPirate
    Participant

    Sorry to hear your tale Tingers. I guess BA will at least refund your £18?


    UKFly79
    Participant

    Which route were you flying on?


    tingers
    Participant

    belfast heathrow bangkok


    tingers
    Participant

    they have asked for receipt details even though i filled in repayment claim form online and the stewart filed a report on the aircraft. still waiting for repayment and someone to apoligise


    UKFly79
    Participant

    On your flight to Bangkok you had a mixed fleet crew, they aren’t the most experienced unfortunately. I just flew the same route last week and it was rather good service; luck of the draw I guess. There is no first class on the aircraft operating this route, but I’d have thought they should have offered you a club meal on the basis your premium meal wasn’t loaded…. like my flight just gone I expect they didn’t have enough of those either.


    Flightlevel
    Participant

    BA is about to improve CW meals and linen, etc. so perhaps better service in future?


    wastedlife
    Participant

    Since when has BA had First Class to Bangkok? Not since 2013/14? Before then? How long has BA flown from Heathrow to London?
    Isn’t OW Gold equivalent to BA Silver? If there were indeed lots of complaints, and you are equivalent to BA Silver and I assume travelling in Economy, then it’s quite right the CSM prioritises the OW Emerald/BA Golds/”First Class” pax who are complaining above you. I find it hard to believe any member of crew would actually give the “just finished my dinner” excuse to any reasonable request from pax. And the number of factual and other errors lead me to believe there may be a language barrier at play here.


    FDOS_UK
    Participant

    This reply has been reported for inappropriate content.

    Since when has BA had First Class to Bangkok? Not since 2013/14? Before then? How long has BA flown from Heathrow to London?
    Isn’t OW Gold equivalent to BA Silver? If there were indeed lots of complaints, and you are equivalent to BA Silver and I assume travelling in Economy, then it’s quite right the CSM prioritises the OW Emerald/BA Golds/”First Class” pax who are complaining above you. I find it hard to believe any member of crew would actually give the “just finished my dinner” excuse to any reasonable request from pax. And the number of factual and other errors lead me to believe there may be a language barrier at play here.

    Your reply leads me to believe that we’d be better off without your contributions.


    thebigseats
    Participant

    Indeed. “wastedlife” about sums it up, so it would seem! Some people just have no “class”.


    FDOS_UK
    Participant

    Indeed. “wastedlife” about sums it up, so it would seem! Some people just have no “class”.

    Yep.

    This isn’t Flyertalk and people don’t have to answer to the court of BA forensic analysis 😉

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