BA MOSCOW DME – LHR COMPLAINT LETTER.

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  • NICK BROWN
    Participant

    (This flight was earlier in June on a 777 in World Traveller. No reply from BA as yet 3 weeks later.)

    DEAR CUSTOMER SERVICES

    I WISH TO LIST SOME COMPLAINTS AND OBSERVATIONS ABOUT THE ABOVE FLIGHT.
    PLEASE NOTE THE BELOW AS SEEN FROM A PASSENGER’S PERSPECTIVE. LET’S START WITH SOMETHING GOOD. WE PUSHED BACK EARLY AND ARRIVED ON TIME.

    CREW :

    POOR SERVICE STANDARDS. NEVER SAW THE CSM IN WORLD TRAVELLER. ALL I CAN TELL YOU IS HE WAS MALE BECAUSE HE MADE ONE ANNOUNCEMENT. I’M ASSUMING HE’S PROBABLY ONE OF THOSE CREW WHO SARCASTICALLY SAY ” I’VE DONE MY YEARS DOWN THE BACK IN WORLD TRAVELLER I DON’T GO THROUGH THAT CURTAIN UNLESS I HAVE TO.” IT’S AMAZING WHAT YOU OVERHEAR FROM THE GALLEY WHEN YOU’RE QUEUING FOR THE TOILETS.

    AIRBORNE OVER 1 HR BEFORE WE GOT OFFERED A DRINK. TROLLEY SMASHED INTO MY KNEECAP DURING THIS SERVICE. TO FOLLOW WAS HALF A SANDWICH AND A PIECE OF BANANA BREAD. OVER £ 400 POUNDS FOR A TICKET AND NO MEAL. I’VE HEARD OF CUTBACKS BUT THAT IS A BIT MUCH. I WISH THIS HAD BEEN MORE CLEAR ON MY TICKET AS I WOULD HAVE HAD A DECENT LUNCH IN THE TERMINAL. THE CABIN CREW WERE HANDING OUT SANDWICHES. NO CHOICE WAS OFFERED. I GOT HANDED A CHICKEN SANDWICH. I POLITELY ASKED HER IF SHE HAD A VEG. THE REPLY “ NAAH I AIN’T GOT NO MORE CHEESE.‘ANG ON. “ SHE SHOUTED TO HER COLLEAGUE WHO THREW HER ONE. SO MY REQUEST WAS MET. SERVED WITH SUCH FINESSE.

    ONCE THIS WAS CLEARED IN THE CREW WERE THEN SEEN CARRYING CLUB TRAYS DOWN THE AISLES AND DISAPPEARING INTO THE REAR GALLEY. THE HOT FOOD SMELL DID SMELL GOOD. AS THEY WALKED DOWN THE AISLE THE TWO CREW WERE WALKING ONE BEHIND THE OTHER CARRYING THESE TRAYS HAVING A LOUD CONVERSATION WHILE THEY WALKED “ WHAT YA GONNA ‘AVE COD OR PASTA ?”

    NO DUTY FREES WERE OFFERED . NO ANNOUNCEMENTS WERE MADE , NOT EVEN TO SAY WE WILL COME TO YOUR SEAT TO TAKE YOUR ORDER.WE DIDN’T EVEN GET THE HARD FACED CREW MEMEBR WALKING DOWN THE CABIN HOLDING UP THE TAX FREE BROCHURE SAYING ” TAX FREES TAX FREES.” ( SOMETIMES GET THIS WHEN THEY CAN’T BE BOTHERED TO SET UP A TROLLEY .)

    I FIND THIS STAGGERING AS RUSSIAN PASSENGERS GENERALLY SPEND A LOT. A LOT OF PASSENGERS WERE REALLY CHEESED OFF BY THIS. 1 HR BEFORE LANDING THE LADY NEXT TO ME ASKED A CREW MEMBER FOR TAX FREE ITEMS .“ NO ALL THE BARS ARE CLOSED AND SEALED YOU’RE TOO LATE.” THE PASSENGER NEXT TO ME THEN HIGHLIGHTED TO THE CREW MEMBER THAT THE TROLLEY DID NOT COME THROUGH. CREW MEMBER REPLIED “ WELL YOU’LL HAVE TO GO TO ARRIVALS DUTY FREE IN T5 WON’T YOU.”

    I WENT TO THE TOILET IN THE MIDDLE OF THE PLANE AT THE TOP OF DESCENT INTO HEATHROW. CABIN CREW MEMBER WAS CHANGING SHOES IN AISLE IN FRONT OF PASSENGERS BY THE DOOR .LOOKED REALLY CLASSY WITH A HOLE IN HER TIGHTS AND BIG TOE STICKING OUT.

    PRIOR TO LANDING ONE CREW MEMBER WAS CLEARING ITEMS IN WITHOUT A TRAY. NEEDLESS TO SAY GLASSES WERE DROPPED AND SMASHED EVERYWHERE. OOPS.

    DISEMBARKED PLANE TO THEN BE HELD 10 MINS IN HOT GLASS JETTY BECAUSE STAFF FAILED TO OPEN DOORS. WHAT A DEMOTIVATED , UNPROFESSIONAL BUNCH OF CREW WHO CLEARLY COULDN’T BE BOTHERED . BUT AS IF THAT’S NOT BAD ENOUGH , LET’S GET INSULTED BY A DIFFERENT BA CREW :

    IT THEN CONTINUES: ON TRANSIT AT APPROX 1820 LOCAL TIME WE BOARDED AT C GATES.
    AT B GATES ANOTHER APPROX 10 BA CREW BOARDED THE TRANSIT . TWO CREW MEMBERS WERE INCREDIBLY RUDE. THEY SARCASTICALLY SAID LOUDLY “ CAN YOU ALL MOVE DOWN INSIDE THE BUS.” TO WHICH THE OTHER SAID “ HONESTLY SOME PASSENGERS ARE SO STUPID THEY CAN SEE WE’RE TRYING TO GET ON , HONESTLY ” ( SAID WITH SARCASM AND VENOM )
    THE OTHER ONE SAID “ OH YEAH I KNOW.” ( ROLLING EYES AND TUTTING )

    THE CREW MEMBERS WERE FROM THE DELHI FLIGHT. I KNOW THIS BECAUSE A PASSENGER ASKED THEM WHERE THEY HAD BEEN. ONE WAS FEMALE, BLONDE AND WAS A SIZE 18-20. THE OTHER WAS AN OLDER MALE STEWARD, APPROX 5’5′ , BALD ON TOP WITH GREY HAIR AROUND EARS AND SIDES.

    ABSOLUTELY DESPICABLE BEHAVIOUR FROM YOUR STAFF. THEY REALLY THINK THEY’RE SOMETHING SPECIAL. THE MAJORITY OF THESE CREW TODAY ARE NOT FIT TO WEAR THE UNIFORM OF BRITAIN’S NATIONAL AIRLINE.

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