BA making money from Coronavirus

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  • PointyMark
    Participant

    I have F tickets on BA to/from Shanghai at Easter. Because I’ve also got cancer and a range of other complex medical conditions it would be stupid of me to go to China at this time. So I went to cancel the tickets on BA’s website, and they want to charge me £630!
    It seems I wrongly assumed CSR would guide BA to be more empathetic in this current health crisis.

    1 user thanked author for this post.

    MartynSinclair
    Participant

    @pointyMark – surely the easier solution is a letter from a Dr/GP – slap in a claim to your travel insurer….


    esselle
    Participant

    I suspect BA will not show any empathy until the FCO put out a travel warning.


    openfly
    Participant

    Empathy or sympathy!?


    Window-seat
    Participant

    Call them – they are good with this kind of thing. I have had positive outcome with BA from a similar experience.

    1 user thanked author for this post.

    capetonianm
    Participant

    This reply has been reported for inappropriate content.

    Because I’ve also got cancer and a range of other complex medical conditions it would be stupid of me to go to China at this time. So I went to cancel the tickets on BA’s website, and they want to charge me £630!

    Not wishing to sound unsympathetic but BA are unlikely to allow you to cancel until and unless the FCO issue a travel advisory against travelling to China, specifically Shanghai. I think this needs to be considered from the perspective of the airline and its fare rules.

    Depending on your travel insurance, you may or may not be covered for a pre-existing condition, but disinclination to travel is unlikely to persuade them to pay.

    A letter from your GP/Specialist as suggested above may be your best chance.

    Otherwise, and again I don’t wish to sound unsympathetic, but if you can afford F tickets to PVG, then £630 is not going to bankrupt you.

    Best of luck anyway and above all I hope your health improves. Nothing is more important than that.

    7 users thanked author for this post.

    PointyMark
    Participant

    I have spoken to BA on the phone. All they will do is change the destination for free (plus any fare difference).
    For #capetonianm information, I bought promo F fare, as part of a bucket list holiday (before I die). It does not mean I’m loaded and can afford to wave £630 goodbye! @capetonianm


    1nfrequent
    Participant

    Very sorry to hear of your diagnosis, PointyMark.

    Given that we’re still several months from Easter and the situation in China is developing hour by hour, I think it would be worthwhile you waiting to see if the FCO issue a no travel order as this would mean BA are more likely to offer an alternative or a refund. At least that way, you could still salvage something and it means you don’t have to worry about an insurance claim.

    1F

    1 user thanked author for this post.

    SimonS1
    Participant

    Sorry to say unless FCO advises against travel to Shanghai you will not get much movement here.

    A doctor’s note might help, and perhaps a call to your insurer.

    1 user thanked author for this post.

    SimonS1
    Participant

    You might be in luck. According to FT, BA has changed guidance today to allow refunds. However check your departure date is in range.

    https://www.flyertalk.com/forum/british-airways-executive-club/2005373-ba-china-coronavirus-10.html

    1 user thanked author for this post.

    first_class_please
    Participant

    FCO now say no travel to Wuhan, so maybe you could get BA to cancel, say that is your final destination?


    PointyMark
    Participant

    Thank you first_class_please. In fact Shanghai is not my final destination; planed to go to Chengdu, Beijing, Xi’an and Hangzhou too. I’m now looking to modify that schedule to just Shanghai and Hangzhou and Beijing. But I would expect BA to say that their ticket is only for Shanghai and whatever else I get up to is non of their concern.
    Today’s new BA policy is encouraging, but it doesn’t yet extend to April, when I’m flying. So I’ll just sit tight for now and monitor the situation.


    SimonS1
    Participant

    Thank you first_class_please. In fact Shanghai is not my final destination; planed to go to Chengdu, Beijing, Xi’an and Hangzhou too. I’m now looking to modify that schedule to just Shanghai and Hangzhou and Beijing. But I would expect BA to say that their ticket is only for Shanghai and whatever else I get up to is non of their concern.
    Today’s new BA policy is encouraging, but it doesn’t yet extend to April, when I’m flying. So I’ll just sit tight for now and monitor the situation.

    Probably the best approach. Today’s developments suggest that arrangements may be extended, or alternatively the situation may be under control.

    1 user thanked author for this post.

    Congy
    Participant

    This reply has been reported for inappropriate content.

    I have F tickets on BA to/from Shanghai at Easter. Because I’ve also got cancer and a range of other complex medical conditions it would be stupid of me to go to China at this time. So I went to cancel the tickets on BA’s website, and they want to charge me £630!
    It seems I wrongly assumed CSR would guide BA to be more empathetic in this current health crisis.

    Getting straight to the point, no mucking around – How many businesses do you expect to refund people because of their sob stories? Do you think businesses should always operate that way?


    MartynSinclair
    Participant

    “I’ve also got cancer and a range of other complex medical conditions it would be stupid of me to go to China at this time.”

    Not quite sure I agree that this is exactly a ‘sob story’. Especially as most airlines are now allowing changes to tickets. Interestingly, up until last night, CX were not one of them.

    4 users thanked author for this post.
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