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Sounds like you were unlucky OnslowSW7
Not had any issues with GGL – Actually found them very helpful, even alerting me recently of the new change of the Gold Upgrade for 2 at 3,500TP well ahead of time,
Most recent was bookings for LHR to IAD in July – Plenty of A class availability, bookings held for up to 72 hours to allow checking with Mrs. JB. All sorted.