BA delayed flight
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at 11:07 by amadorichnr77.
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jackpot501ParticipantI am looking for some advice….
On the 12th of December, I was due to fly business class from LHR to JHB on the BA A380 – take off was supposed to be 6pm.
Unfortunately this was the day that ATC went down and all London airports were temporarily closed.
We ended up having a 3h:20min delay and then boarding commenced. However, the captain then announced he was ‘over hours’ and by law wasn’t allowed to fly the plane. Unfortunately another captain wasn’t available and we were told we’d have to wait 24 hours. To make matters worse, we were then informed that due to the chaos of cancelled flights, the police wouldn’t allow the plane to be disembarked. So we had dinner on the aircraft and then were allowed off shortly before 11pm.
We were then given a hotel voucher and breakfast the next day.
My question is, does this qualify for the ‘delayed’ compensation rule? Or can BA get out of it because it was ATC who caused the initial problem?
Thanks in advance.
Harry29 Dec 2014
at 21:03
christopheLParticipantIMO the lack of another captain is 100% BA’s responsability.
30 Dec 2014
at 04:37
seasonedtravellerParticipantI suggest you take a look at http://www.refund.me they should be able to say if you have any entitlement.
30 Dec 2014
at 08:39
SimonS1ParticipantChristophe – given the widespread chaos crew were all over the place. Maybe the standby crew they have available had already been called upon for a different flight/s?
I’m sure BA will stand their ground on this, bearing in mind the ATC issues that caused it. http://www.refund.me is indeed a good starting point but sing this the type of scenario you have travel insurance for?
30 Dec 2014
at 09:38
travelworld2ParticipantIn terms of the “dumping ground” for lengthy delays I suspect it has more to do with the fact that the flight sector is long (11 hours or so) and that both airports at either end aren’t 24 hour, but are in (roughly) similar time zones. So you couldn’t leave LHR for JNB at (say) 1400 UK time even if you wanted to. Nor could you the other way.
30 Dec 2014
at 09:46
openflyParticipantBoth JNB and CPT are full 24 hr airports. The only restriction is arr/dep at LHR between 23.30 and 06.00, unless BA wants to use a banked night slot.
30 Dec 2014
at 10:06
travelworld2Participantapologies- I stand corrected (although a quick look at the airport websites shows that virtually nothing arrives and departs between midnight and 5am leading me to wonder if operationally it would be impractical in any event)
30 Dec 2014
at 10:16
christopheLParticipant@dereckVH
Should it be a matter of fairness, you might be right provided that Jackpot501 had no problem at all with a 24h delay.
I remember one day when I arrived late at the airport because of a huge traffic jam and missed my flight. Fairness was an unknown word by the BA representative who asked me to buy a last minute full fare one way ticket. He told me that BA are not responsible for the traffic jams. I couldn’t argue.
@Jackpot501
Do you feel responsible for the ATC black out and for the labour law for pilots ?30 Dec 2014
at 17:52
LetsFlyNowParticipantNow, when boarding commenced 3hrs 20mins late and they probably know how long boarding for a A380 takes…. why didn’t anyone at the airline or even the pilot himself think that the pilot wouldn’t be able to fly.
Reeks of lack of coordination here.
30 Dec 2014
at 18:55 -
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