BA changes to Exec Club Ts & CsBack to Forum
I had to check that it wasn’t 1st April when I read that the BAEC terms and conditions are being amended to allow BA to remove Avios and status from members who criticise them. Is this old news dressed up as new?
Given that my real name doesn’t appear on my posts (although obviously known to the site’s operators) I don’t suppose I need to worry about being critical. Perhaps this is due to the substantial criticism that the now departed Señor Cruz received!12 Oct 2020
My daughter has just received a letter from Tesco stating that the relationship between Tesco and BA is ending on 18th Jan 2021. No vouchers to Avios will be exchanged from that date.12 Oct 2020
I have just received the same email.
It’s not a big deal: the number of points per £ is pathetic anyway – especially compared with Amex. I do have another Mastercard which gives a better “reward”. I tend only to use the Tesco card sparingly – out of loyalty because of the way they handled a fraud committed against me, the fraudsters having cloned my card. Tesco’s handling of the fraud was first class and I lost nothing.12 Oct 2020
Sorry, can’t help. I have the black BA Amex card which costs me £195 a year. I have had it for more thn 10 years and have achieved a Companion Voucher with it every year since 2003 (the year these were introduced).
Others will be able to tell you about a Gold Amex, I am sure.12 Oct 2020
Have BA actually published these changes anywhere? If they are making changes, shouldn’t they inform people who are likely to be impacted by them? I am inundated by changes being implemented by eg banks and CC companies, even when they are or little consequence. If these supposed changes are real, they sound a bit more like a threat don’t they?12 Oct 2020
This proves that real fools and idiots exists in management of many companies. If someone want criticising using bad words then he/she can use a pseudonym. If someone is really pissed off with BA or any company he/she will not care about the status anymore.
I am not sure how much effort (cost) will be required to identify the critiques and how will it help the business by removing their status!13 Oct 2020
In my view, we should indeed be notified! That said, the only peculiar clause is to me:
any conduct, including but not limited to making misleading statements, which causes, is intended to cause or is likely to cause a detrimental effect or reflects unfavourably on the reputation of British Airways or any aspect of its business, brands, products or services;
“misleading” is the key word. It doesn’t forbid to criticise, I think.13 Oct 2020
Classic language that says everything BA want it to say and says absolutely nothing to those whom it might impact
The art of creating ambiguity is a skill honed by those who fear transparency
Well done to the folk at BAEC
And to be fair to BA, you’ll probably find most ” Loyalty ” programs demand this of their members —- Esprit de corps , one for all and all for one : )13 Oct 2020
[quote quote=1013332]any conduct, including but not limited to making misleading statements, which causes, is intended to cause or is likely to cause a detrimental effect or reflects unfavourably on the reputation of British Airways or any aspect of its business, brands, products or services;
“misleading” is the key word. It doesn’t forbid to criticise, I think.[/quote]
Sorry, Swissdiver, I disagree (me with my lawyer hat on). The “including but not limited to” wording totally undermines that interpretation. When interpreting clauses like this, it is common to knock out words or phrases which aren’t contextually necessary, and on this basis an appropriate extract would be “any conduct … which causes, is intended to cause or is likely to cause a detrimental effect … on the reputation of British Airways or any aspect of its business, brands, products or services” or, even worse, “any conduct which … reflects unfavourably on the reputation of British Airways or any aspect of its business, brands, products or services”.
I suspect, however, that this would probably run foul of consumer protection legislation (but I am not giving legal advice here so don’t rely on that!) if BA tried to rely on it in circumstances where there wasn’t some element of malice or very deliberate intent to cause damage.15 Oct 2020
I’m not a lawyer, but I always understood that for something to be defamatory, it had to be partially or wholly untrue. If you eg criticised aspects of the service during a flight, it might be critical, but not defamatory, as long as you stick to the facts. Where would that leave BA, or are they able to apply the rules they see fit to in the context of “membership” of a club?15 Oct 2020