BA cancel flight .. advice please
Back to Forum- This topic has 9 replies, 8 voices, and was last updated 15 Feb 2023
at 11:24 by Bullfrog.
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BullfrogParticipantOn November 14 we were due to fly BA from LCY at 11,45. At 7,30am, with London waking up to a misty morning I checked flightradar 24 and my flight was delayed until past 2pm. Within minutes it was showing as cancelled. I tried calling BA without success, and by the time BA sent me notification, they were offering 17,30 from LHR as an alternative.
This was unacceptable, and I managed to book two economy tickets on Swiss from LHR at 13,45.
Declining the 17,30 BA flights online, ie cancelling the flight, warned me that my return flights on the 18th would be cancelled.
I spent 30 minutes on the phone and eventually spoke with someone at the executive club who cancelled my outbound flight, but kept the return in place.
I had paid BA £654 for two economy returns & spent £ 380 upgrading both ways to Club, a total of £ 1034.
The two Swiss tickets cost £ 888.
I have completed an online BA cancelled flight claim.
I would be grateful to hear from BT readers what refund I should expect back from BA. In addition, whether I am entitled to refund under EU rules and how much.
Thank you in advance.
19 Nov 2022
at 05:38
SimonS1ParticipantI would be putting in a claim for the cost of the replacement tickets.
The delay of over 5 hours means this is treated as a cancellation, and BA is required to reroute you at your earliest convenience. If seats on the 13.45 were available then clearly by moving you to 17.30 they were not minimising your delay or rerouting you at the earliest convenience.
If rerouting you on Swiss then cancelling the return should not have been a consideration.
In addition they should pay duty of care costs, including refreshments and ground transportation.
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20 Nov 2022
at 17:42
FormerBAParticipantHi
BA will use historical fare data to refund and that will be the price of the flight when booked on BA.com and then any upgrade fees for the sector cancelled.
It will offset some of your additional costs but insurance will cover the rest
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22 Nov 2022
at 11:32
BullfrogParticipantI phoned BA this morning to enquire if there was progress on my claim.
After making some enquiries, I was informed that claims are taking up to 6 months to process due to a huge backlog.
In the first instance British Airways need to let passengers know that claims are taking this long.
6 Feb 2023
at 07:27
Luxe Travel AgencyParticipantUnfortunately, due to the pandemic, many airlines are canceling flights and causing significant delays for travelers. Based on the information you provided, it sounds like you were able to find an alternate flight with Swiss, which is great.
I would recommend contacting British Airways to find out more information on the refund and EU rules you may be entitled to. If you have not done so already, I would suggest asking them for a full refund of your ticket, as well as any additional costs you may have incurred due to the flight cancellation. You may also want to check with your credit card provider to see if you are eligible for any additional protections or refunds.
I hope this helps and wish you the best of luck in getting a satisfactory outcome.
6 Feb 2023
at 10:17
rfergusonParticipantIn terms of EU rules/EU261 the europe.eu page is excellent in providing the information you require:
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm#cancellation
Compensation will hinge on what caused the cancellation. If it was a weather related delay it is likely an airline will cite ‘extraordinary circumstances’.
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6 Feb 2023
at 10:31
BullfrogParticipantIt was weather related. I bought Swiss tickets at a cost of £ 880 to get an alternative flight from Heathrow, so the least I expect is a refund of my outbound BA flights.
It look like I will be waiting for another couple of months before I hear anything more.
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6 Feb 2023
at 11:50
JehnMercleyParticipantI’m sorry to hear about the inconvenience you faced with your flight. It can be frustrating when plans get disrupted, especially regarding travel.
13 Feb 2023
at 17:17 -
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