BA cancel flight .. advice please

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  • Bullfrog

    On November 14 we were due to fly BA from LCY at 11,45. At 7,30am, with London waking up to a misty morning I checked flightradar 24 and my flight was delayed until past 2pm. Within minutes it was showing as cancelled. I tried calling BA without success, and by the time BA sent me notification, they were offering 17,30 from LHR as an alternative.

    This was unacceptable, and I managed to book two economy tickets on Swiss from LHR at 13,45.

    Declining the 17,30 BA flights online, ie cancelling the flight, warned me that my return flights on the 18th would be cancelled.

    I spent 30 minutes on the phone and eventually spoke with someone at the executive club who cancelled my outbound flight, but kept the return in place.

    I had paid BA £654 for two economy returns & spent £ 380 upgrading both ways to Club, a total of £ 1034.

    The two Swiss tickets cost £ 888.

    I have completed an online BA cancelled flight claim.

    I would be grateful to hear from BT readers what refund I should expect back from BA. In addition, whether I am entitled to refund under EU rules and how much.

    Thank you in advance.


    Will they calculate the fare on a One Way basis which wont be cheap!


    I would be putting in a claim for the cost of the replacement tickets.

    The delay of over 5 hours means this is treated as a cancellation, and BA is required to reroute you at your earliest convenience. If seats on the 13.45 were available then clearly by moving you to 17.30 they were not minimising your delay or rerouting you at the earliest convenience.

    If rerouting you on Swiss then cancelling the return should not have been a consideration.

    In addition they should pay duty of care costs, including refreshments and ground transportation.

    1 user thanked author for this post.



    BA will use historical fare data to refund and that will be the price of the flight when booked on and then any upgrade fees for the sector cancelled.

    It will offset some of your additional costs but insurance will cover the rest

    1 user thanked author for this post.
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