BA almost pulling off LBA-LHR
Back to Forum- This topic has 5 replies, 4 voices, and was last updated 13 Dec 2017
at 11:51 by mkcol74.
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openflyParticipantI’m booked on BA for a couple of flights from LBA next summer, connecting long-haul at LHR. The three flights a day service is now reduced to one morning flight a day plus three random services during the week. I have just received an email telling me of flight cancellations. I called the Exec Club and was rebooked from MAN, but they refused to pay the rail fare or parking/petrol.
Anybody remember when Ryanair refused to rebook on other carriers and cover unplanned costs??!! The UK CAA do remember….but BA doesn’t!7 Dec 2017
at 20:18
FDOS_UKParticipant[quote quote=841096]I’m booked on BA for a couple of flights from LBA next summer, connecting long-haul at LHR. The three flights a day service is now reduced to one morning flight a day plus three random services during the week. I have just received an email telling me of flight cancellations. I called the Exec Club and was rebooked from MAN, but they refused to pay the rail fare or parking/petrol. Anybody remember when Ryanair refused to rebook on other carriers and cover unplanned costs??!! The UK CAA do remember….but BA doesn’t!
[/quote]You can insist that they re-route you under comparable conditions from LBA -don’t know where you are heading to, but that may make them think again 🙂
Article 8
Right to reimbursement or re-routing
1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) – reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at
the price at which it was bought, for the part or parts of the journey not made, and for the part or parts
already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan,
together with, when relevant,
– a return flight to the first point of departure, at the earliest opportunity;
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or
(c) re-routing, under comparable transport conditions, to their final destination at a later date at the
passenger’s convenience, subject to availability of seats.
2. Paragraph 1(a) shall also apply to passengers whose flights form part of a package, except for the right to
reimbursement where such right arises under Directive 90/314/EEC.
3. When, in the case where a town, city or region is served by several airports, an operating air carrier offers a
passenger a flight to an airport alternative to that for which the booking was made, the operating air carrier
shall bear the cost of transferring the passenger from that alternative airport either to that for which the
booking was made, or to another close-by destination agreed with the passenger.8 Dec 2017
at 06:13
capetonianmParticipantDoes the 14 day rule in any way reduce the airline’s obligation to you in this case? Just a thought as they may try to wriggle out on that clause.
10 Dec 2017
at 09:14
FDOS_UKParticipant[quote quote=841277]Does the 14 day rule in any way reduce the airline’s obligation to you in this case? Just a thought as they may try to wriggle out on that clause.
[/quote]No, the two weeks/one week clauses are in Article 5.1(c) i-iii and apply only to compensation (meaning this is not due).
Article 5.1(a) and (b) are not subject to this time limit.
Article 5
Cancellation
1. In case of cancellation of a flight, the passengers concerned shall:
(a) be offered assistance by the operating air carrier in accordance with Article 8; and
(b) be offered assistance by the operating air carrier in accordance with Article 9(1)(a) and 9(2), as well as, in
event of re-routing when the reasonably expected time of departure of the new flight is at least the day after
the departure as it was planned for the cancelled flight, the assistance specified in Article 9(1)(b) and 9(1)(c);
and
(c) have the right to compensation by the operating air carrier in accordance with Article 7, unless:
(i) they are informed of the cancellation at least two weeks before the scheduled time of departure; or
(ii) they are informed of the cancellation between two weeks and seven days before the scheduled time of
departure and are offered re-routing, allowing them to depart no more than two hours before the scheduled
time of departure and to reach their final destination less than four hours after the scheduled time of arrival;
or
(iii) they are informed of the cancellation less than seven days before the scheduled time of departure and are
offered re-routing, allowing them to depart no more than one hour before the scheduled time of departure
and to reach their final destination less than two hours after the scheduled time of arrival.
2. When passengers are informed of the cancellation, an explanation shall be given concerning possible
alternative transport.
3. An operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove
that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all
reasonable measures had been taken.
4. The burden of proof concerning the questions as to whether and when the passenger has been informed of
the cancellation of the flight shall rest with the operating air carrier.10 Dec 2017
at 11:43 -
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