Intrigued by the New First campaign on ba.com, I took up a 25k miles upgrade offer posted on Manage my Booking for BA269 on May 23rd (NOT a strike day).
I should have stayed in Club. On the pretext of upcoming industrial action, on-board service had been reduced to a level that would have shamed a Benidorm charter.
The lunch was execrable. Tea service virtually non-existent.
On a flight originating from home base, one of the First toilets was u/s, and my InFlight Entertainment system was malfunctioning.
Yes, Industrial Action was forthcoming, but if BA is so dismissive of even First Cabin passengers, they’ll soon go the way of TWA.
I’ve made 3 premium cabin trans-Atlantic bookings with BA this year.
Next year I’ll try Aer Lingus again. No flat beds, but fly out of Cardiff, clear US formalities in Dublin, and connect JHK-LGB on Jet Blue.
