Avios Points in BA Household Account when a member 'passes away'
Back to Forum- This topic has 7 replies, 6 voices, and was last updated 23 Sep 2016
at 17:45 by Bullfrog.
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FDOS_UKParticipantBullfrog, I am sorry to hear that news, I hope your other half is not having too rough a time.
My immediate reaction is that the trustees executing the will should contact BA and ask for the avios to be transferred.
BA might argue that they own the avios and refuse to hand them over, relying on T&Cs, it would then become a matter of whether you were prepared to initiate a moneyclaim online, claiming that the T&C’s were unfair under the Consumer Protection from Unfair Trading Regulations 2008.
PLease bear in mind that I am not a lawyer and I’d recommend you get qualified advice if there are a lot of avios.
23 Sep 2016
at 06:47
icenspiceParticipantI am very sorry to hear that, Bullfrog.
My mum passed away nearly 2 years ago and I removed her name from my household account shortly before her death.
I phoned Bremen at least twice to close her account because I kept receiving e-mails addressed to her. They wanted a copy of the death certificate and written consent from my dad to do so. I didn’t want to bother him so in the end I reported the messages as spam.
Although my mother would have wanted to transfer the avios, I decided it was not worth the bother.
I hope you are bearing up at this difficult time.
23 Sep 2016
at 08:21
peter19ParticipantSorry to hear BullFrog, there was an article in HFP which may help a little recently:
http://www.headforpoints.com/2016/09/16/what-happens-to-your-avios-points-when-you-die-2/
regards
23 Sep 2016
at 08:58
MartynSinclairParticipant@Bullfrog – I wish you and your family a long and healthy life..
23 Sep 2016
at 09:07
BullfrogParticipantThank you for all the advice. I’ve spoken with the Executive Club twice, and today they seemed very helpful. They received a copy of the death certificate, and a letter from my Mum, 10 days ago. They’ve indicated it will take another week to transfer the miles. Here’s hoping.
Martyn,’thank you for your kind wishes’.
23 Sep 2016
at 17:45 -
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