Air Canada Rouge (again)Back to Forum
Anonymous27 Aug 2014
Just in case any were thinking of using ROGUE (sorry, Rouge) in the future, here are my families experiences of this airline July/August 2014.
1 – My flight, MAN to YYZ – delayed 4 hours
2 – Colleagues flight MAN to YYZ – delayed 48 hours
3 – Daughters flight from MAN to YYZ – delayed 4 hours – connection to MCO missed – luggage lost for 3 days.
4 – My wife / son’s flight, MAN to YYZ – delayed 3 hours, connection to TPA missed. Put in cheap hotel in YYZ & given a ‘take away’ food menu with CAD$10 to spend. Arrived in TPA 26 hours late – Luggage lost for 3 days.
4 – Daughters friend returned to UK, MCO / YYZ / MAN – MCO delayed by 4 hours, connection to MAN missed. Put in cheap hotel at YYZ for TWO days before they could return to UK.
Arrived UK 2 days late.
5 – Wife / son’s return flight, TPA / YYZ / MAN – TPA delayed by 5 hours – connection to MAN missed. Arrived YYZ at 1am, made to sleep in airport between 2am-5am – told to report to ticketing at 5am.
Sent home via LHR & LBA with an overnight stop at cheap IBIS hotel LHR.
Arrived at IBIS, 10pm, allowed into bedroom at 11.30 because of missing email from AC – up at 4am – no food offered by AC or even available at that time.
Finally arrived back home 2 days late….
Based on the above, it’s an airline that we will never use again, ever (yes, I know it’s easy to say but in this case…..)
Looking at Skytrax, it seems like Rouge has a frankly shocking reputation & now I can fully understand why.27 Aug 2014
I saw my first AC Rouge aircraft this month on the ground at Athens, had never heard of them nor seen them before. Is this a charter division of AC or a Low Cost wing of AC as I thought they tried that already with Jazz? The reviews sound awful and from what SeasonedTraveller has written, it seems AC Rouge should be avoided.27 Aug 2014