27th August 2014 at 11:03 #531676
Anonymous27th August 2014 at 11:03 #531677
Just in case any were thinking of using ROGUE (sorry, Rouge) in the future, here are my families experiences of this airline July/August 2014.
1 – My flight, MAN to YYZ – delayed 4 hours
2 – Colleagues flight MAN to YYZ – delayed 48 hours
3 – Daughters flight from MAN to YYZ – delayed 4 hours – connection to MCO missed – luggage lost for 3 days.
4 – My wife / son’s flight, MAN to YYZ – delayed 3 hours, connection to TPA missed. Put in cheap hotel in YYZ & given a ‘take away’ food menu with CAD$10 to spend. Arrived in TPA 26 hours late – Luggage lost for 3 days.
4 – Daughters friend returned to UK, MCO / YYZ / MAN – MCO delayed by 4 hours, connection to MAN missed. Put in cheap hotel at YYZ for TWO days before they could return to UK.
Arrived UK 2 days late.
5 – Wife / son’s return flight, TPA / YYZ / MAN – TPA delayed by 5 hours – connection to MAN missed. Arrived YYZ at 1am, made to sleep in airport between 2am-5am – told to report to ticketing at 5am.
Sent home via LHR & LBA with an overnight stop at cheap IBIS hotel LHR.
Arrived at IBIS, 10pm, allowed into bedroom at 11.30 because of missing email from AC – up at 4am – no food offered by AC or even available at that time.
Finally arrived back home 2 days late….
Based on the above, it’s an airline that we will never use again, ever (yes, I know it’s easy to say but in this case…..)
Looking at Skytrax, it seems like Rouge has a frankly shocking reputation & now I can fully understand why.27th August 2014 at 11:19 #531678
Another toy airline in the Flyglobespan mould it would appear.27th August 2014 at 11:24 #531679
One has to wonder whether or not a conventional carrier (Air Canada) understands the low-cost airline business.27th August 2014 at 12:18 #531680
I saw my first AC Rouge aircraft this month on the ground at Athens, had never heard of them nor seen them before. Is this a charter division of AC or a Low Cost wing of AC as I thought they tried that already with Jazz? The reviews sound awful and from what SeasonedTraveller has written, it seems AC Rouge should be avoided.27th August 2014 at 14:59 #531681
I have to say this is an airline I have heard NOTHING good about. As another poster says I’m not sure Air Canada really gets the low cost idea
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