Air Canada .. Check In Ottawa .. ‘Shameful’

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This topic contains 1 reply, has 1 voice, and was last updated by  Bullfrog 3 Dec 2013
at 01:18

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  • Anonymous


    I was flying Business Class from Ottawa to Montreal, with an onward Business Class connection to Fort Lauderdale. For the first time, I downloaded my boarding passes to my iPhone. I arrived at the ‘bag drop’ 45 minutes prior to departure. Admittedly at the point which Air Canada operate a ‘cut off’ of no more luggage. I had difficulty providing the electronic boarding pass, so the extremely unhelpful ‘attendant’ pointed out my luggage could not be ‘checked in’. No attempt to locate the booking at her desk, no attempt to help me. ‘Shameful on Air Canada’ to employ unhelpful staff who seem to get pleasure from turning customers away. Reassuring for Air Canada & their shareholders that their staff have very little consideration for passengers, especially those paying premium cabin fares. I will never fly Air Canada again.

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