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News today from Germany is that struggling Air Berlin is having to delay and/or cancel many flights on a daily basis.
Despite its financial state CCO Goetz Ahmelmann told the Rheinische Post that “the [passenger’s] tickets are safe.”
The problems continue at Air Berlin.
Globalhandelsblatt reports that the HR chief of VW says he will never fly Air Berlin again. He missed meetings after his Berlin-Saarbruecken flight was cancelled on Friday.
While Air Berlin’s hub at Berlin Tegel continues to be affected by ground-handling problems leading to flights being cancelled and delayed. [DE]
I’ve first hand experience on GVA-DUS a couple of months ago… flight cancelled with no reason, no alternative routing offered (even though a eurowings flight would have got me to DUS before the next AB flight). When I contacted them for my +3 hour delay compensation they didn’t exactly make it easy, Their policy is obviously to make it difficult so people just don’t bother. In the end I resorted to bombarding them via Facebook. Eventually I got my €250 but it took a good effort.
I fly again with AB in a few hours again the GVA-DUS and they’ve now put a Saab 200 on, guessing load factors are really down.
I flew AB a couple of weeks ago from TXL to FAO. Had paid using BA Avios which was excellent value. My BA Gold card gave me priority security, priority boarding and, wait for it……..
A Gold card welcome from the purser!! He asked if I was happy with my seat 3D, or if I would prefer to move back to the exit row to have more room. The flight was a little late in departing and the purser came to me to personally apologise and explain that 2 PAX had changed their minds about flying, so bags were being offloaded.
I wonder if there is a correlation between profitable airlines offering less, and loss making airlines offering more 🙂