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Anonymous22 Mar 2015
**** DON'T EVER BOOK A FLIGHT WITH AIR ARABIA ****
I booked a flight from Erbil (Kurdistan) to Delhi (India) with Air Arabia, which was cancelled less than 2 weeks before it was due to leave.
I contacted them by email and using their online contact form on about 10 separate occasions, asking to be put on another flight. I said I'd be happy to fly on a different date, with a different airline, or even from a different airport (as long as it was close). Each email was ignored, and I was only contacted after I wrote on their Facebook page.
Even then they ignored my request. Instead of putting me on a reasonable alternative flight, they only offered me a flight from Baghdad/Basra or a refund. I didn't have an Iraqi visa, nor did I want to face the safety risk of travelling through Iraq, and a refund was no good to me as I'd then have to pay much more to book the same flight with another airline at short notice. I explained this, but rather than send a decent reply Air Arabia just issued a refund without my permission. That only happened after I sent them 3 other emails. As a result I had to cancel a nice 6 day trip to Erbil and spend 22 hours on a bus to Istanbul instead.
This was the worst service I've ever received from an airline, and having now googled Air Arabia I see that this was not a unique experience. I'd recommend everyone to seriously steer clear of these bunch of cowboys, they have no customer service skills whatsoever.22 Mar 2015