A travel wish for 2019 – what small thing would make your life better?Back to Forum
Re RHMAngel – US Immigration staff at San Francisco are always polite, charming and welcoming. They smile as they ask all the questions to which they already know the answers and are understanding if one can’t remember exactly when one was last in SFO. It is very much a human to human encounter!29 Dec 2018
I haven’t travelled to the USA as much as most of you, but have entered at JFK, EWR, HOU, MIA, SEA and CHI and never had a problem with US Immigration. In fact I’ve found the Canadian Immigration people far worse.29 Dec 2018
For many companies in the travel space, when things go wrong as they inevitably do, I would say to senior management , get of your backsides go down to the coal face and give the customer facing staff the authority to genuinely try and help travellers resolve an issue not exacerbate the problem by standing behind P&P´s and/ or not giving a toss. Good customer service provided with sincerity and a smile is priceless. For me Cathay Pacific and Amex Platinum Card staff are excellent and not just when there is a problem. Iberia are poor.29 Dec 2018
The removal of misleading hyperbole…….I get marketing and advertising sells ….but….It simply raises expectations that can’t be met.
Especially when describing in-flight menus and how comfortable your seat is ……….Honesty might not be the best policy, but raising hopes are worse.
Oh , and if Sir Richard Branson is reading…….You literally didn’t go over the moon, your spaceship reached the lower levels of space and so a certain bovine actually (literally went over the moon.31 Dec 2018
Slightly off topic – I would like to wish all my fellow posters a Happy and Prosperous New Year. I look forward to all your amusing and informative posts in the coming year. I have met none of you but you all feel like friends.31 Dec 2018
Also off topic, but I’d also like to wish all readers a very happy, prosperous and safe New Year. May I also ask that we remember those who are no longer with us. And finally a very sincere thank you to Tom and all the BT team for all their efforts in keeping the forum going.
Safe travels all.
Pat1 Jan 2019
I agree, and it reminds me Canucklad, I’m fed up to the back teeth that everytime I look up a hotel on Booking.com, I get bombarded with emails offering hotels in that city, special deals, and reminders the city is filling up fast, even though on their own website it shows only 33% full!!! Worse, this continues for months. Stop please!
1 user thanked author for this post.2 Jan 2019