[LHRSENflyer]

Perhaps the pandemic has reinforced what we already knew about the differing levels of customer service, the strong and weak alliance members and a timely reminder of the brands to which we’re likely to return once travel resumes? Here are my examples of cancelled flights:
Miles & More group airlines – slow to refund at the start, but responsive and accommodating, always helpful to try and find different options in the event of a schedule change.
TAP Portugal – Book with confidence pledge advertised, but EUR140 refund processing fee and a promise of maybe 3 months for the refund to be processed, many reports on their social media sites of longer waits. Lower fares can’t make up for the slow refund and penalty charges.
ANA – full refund back on the car within 5 days, incredibly polite agent wished me the opportunity to travel with ANA again when times are better. Definitely an offer I will be taking up.

[Author]

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