38 Hour DelayBack to Forum
Just reading that a Thomson flight from Aberdeen to Faro has been delayed 38 hours, caused by technical faults. Clearly causing misery to holidaymakers (especially children) at both airports.
Surely it cannot be beyond the scope of the airline industry with hundreds of planes, to organise a flight on another plane, with another airline. There are surely aircraft and crews at Faro or Aberdeen that could do this overnight, when not in use.
Is this too simplistic!!! or is there no humanity in the industry.21 Jul 2017
Too simplistic I suspect.
Crew have restrictions on their hours. Planes have maintenance checks to be made. Airports have restricted opening times.
In fact one of the arguments in the BA leasing application was this is peak time (start of school holidays) and there are precious few planes for lease around EU.
Of course more cynically many airlines are shabby operators who look to cut costs at every turn. Once EU compensation kicks in at 4 hours there is little incentive to extract the proverbial digit. The cost of the hotels etc is probably outweighed by the cost of leasing a plane in mid summer.
But I agree, this seems to happen year after year.21 Jul 2017
Unfortunately there is a shortage of aircraft which can be chartered in at busy times.
A few years ago when Norwegian’s new B787s encountered numerous technical issues one long-haul flight was delayed 70 hours.21 Jul 2017
ASL Airlines France is operating this flight for Thomson/TUI, don’t know the lease basis. It’s flight number has FPO prefix. ASL’s callsign is French Post. Thomson often use aircraft at the less popular UK airports (Aberdeen, Norwich, Doncaster, Humberside) from airlines such as Smartwings. Thomas Cook and Monarch have been known to use Enter Air, Small Planet, Alba-Es, Strategic.
It does happen year after year. All the UK charter/package holiday companies do it, mostly without incident. The arrangement is either put in place for the operating season or an aircraft is brought in to cover a “tech”. A few years ago Monarch customers endured lengthy flights in aircraft of doubtful vintage, culminating in an eastern-European registered 737 skidding off the runway at BHX (brake malfunction). If you were unlucky enough to be switched to one of these aircraft, Monarch would hand you a letter at check-in.
There should be a way to transfer passengers to other flights if there is capacity and the delay is likely to exceed, say, 8 hours.21 Jul 2017