Reply To: No priority for Priority Pass holders

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MartynSinclair
Participant

This morning at Gatwick, family attempted to access the Priority Lounge in the BA terminal. “Sorry lounge is overcrowded, unless you have booked, very sorry, no entrance….. however, you can pay £12 to gain access to our Premier Lounge

Advantage being you get upgraded food, a couple of glasses of champagne and an overall better service.

I know Priority Pass are trying to increase revenue but I think this strategy of claiming their standard lounge is full yet able to accommodate in different lounge (for £12) only works if the Premier lounge actually offers a better service level. The report that came back to me was that by the time the food hadn’t still come (over 30 minutes) the party gave up as clearly the kitchen could not cope.. with the few passengers that had in the lounge…

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