Reply To: BA Have Crystal Balls

Back to Forum

rferguson
Participant

I’m pursuing a case against Finnair through the small claims process. It’s very easy, you can do it online. I also contacted the UK Citizens Advice Bureau whom where excellent. They have an entire section on their website also.

In regards to cancelled flights:
It states you have the right to either a full refund or a replacement flight.
If the flight was cancelled within seven days before travel as is the case of the OP compensation is as follows:
Less than 1500km
Departure – at least one hour before scheduled flight
Arrival – up to two hours later than booked flight.
Euro125
Arrival – at least two hours later than booked flight
Euro250

https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/

Be up-to-date
Magazine Subscription

To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below

Polls