Reply To: BA Have Crystal Balls

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I’m pursuing a case against Finnair through the small claims process. It’s very easy, you can do it online. I also contacted the UK Citizens Advice Bureau whom where excellent. They have an entire section on their website also.

In regards to cancelled flights:
It states you have the right to either a full refund or a replacement flight.
If the flight was cancelled within seven days before travel as is the case of the OP compensation is as follows:
Less than 1500km
Departure – at least one hour before scheduled flight
Arrival – up to two hours later than booked flight.
Arrival – at least two hours later than booked flight

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