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We departed KL at 1600, nearly 7 hours late. The satay was served with alacrity, and more than the standard 3 sticks per person was given out.
Bearing in mind this was now a night time flight, I requested an amenity kit. Alas, they – along with menus – had not been loaded. It was assumed that everybody had taken them from the aborted flight – even though no mention was made of the necessity to do so upon disembarkation – and lugged them round the airport for 6 or 7 hours.
The meal followed soon after, and then we bedded down for the night. A chicken croissant was served toward the end of the flight, and we eventually arrved in MEL at 0055.
The CSD thanking us for our custom, etc and wished us a pleasant stay in Melbourne.
And that was it. No apology or mention of the delay. The script was king.
Passport control was quick, our luggage arrived with little delay, and even a friendly customs officer chatted to us as we made out way into the night at 0120.