Reply To: BA Hand baggage only fare advance seat selection not reinstated

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I just called BA for my seat refund – after waiting several minutes while the lady checked with her supervisor, I was told that as I had booked seats prior to June 14th, I was not eligible for a refund!!
Obviously I told her that her supervisor was wrong and to go and check with someone else. This she did and then confirmed my refund!
I asked her to make sure the first supervisor to whom she spoke was made aware of the correct procedure.

So BA’s admin of this remains a shambles!

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