Reply To: Bloody Heathrow does it again. Baggage breakdown this time.

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I tried to check my small bag in, on a flight to Vienna, a 2 night trip, so as to not to have to carry it about, and the scrum of finding locker space.I was advised to take on board, due to baggage issues. I did this, and was pleased that i did, due to a large number of bags not travelling with passengers.

My question is, would I be entitled to a refund of the difference in HBO and plus fare, about £15 as i could not or was advised not to use the service. No doubt BA would have not paid to use the service, and i expect they will serve Heathrow with a hefty bill for the failure.It always seems the paying customer gets short changed. Anyone with any experience of this?

Thanks in advance.

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