Reply To: Manchester T1: A Hellish experience

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My wife and I arrived at Manchester Airport T1 on Friday 16th June 2017 at approximately 6.00pm, and were immediately struck by the masses of people queuing to enter the building. We put this down to it being a busy Friday evening and thought no more of it.

We went to the Aer Lingus desk and checked in our luggage, and within a couple of minutes approached the security screening area. We were horrified to see the massive crowds of people queuing to enter security. Thankfully, we had access to the Fast Track security and we entered and joined a queue.

This queue moved incredibly slowly and it took almost 90 minutes to finally clear security. This was Fast Track, and we heard passengers in the other queue saying that they had waited over two and a half hours.

During this time, there were numerous announcements advising passengers to remove devices, etc from bags so as to speed up the security process. What a joke!

At no time was there any announcement to explain this delay. We were confined inside a very hot area with no cool air, no offer of drinks of water (this was especially shameful as there were many elderly and pregnant passengers in this very uncomfortable area.

When we finally reached the screening area, I was met by a very friendly operative whom I asked the reason for this delay. He explained that it was due to the airport being very busy.

This is totally unacceptable: Airport management have information on the precise number of passengers due to check in at any given time. That such a large crowd was allowed to congregate in the departures area was a serious health hazard.

Being confined in a very warm airless area with no access to water, and being denied the most basic information is a dreadful way to treat paying customers.

In all my time travelling through airports (including the USA post 9/11) I have never had such a terrible experience.

The management of Manchester Airport should hang their heads in shame at this debacle. My wife and I both love visiting the UK. On foot of our experience today, we will certainly think twice about flying out of Manchester.

Pat, with the very greatest of respect, your experience was similar to the one my wife and I had entering Ireland through Dublin T1 recently on a Saturday morning. This was queueing to show a passport to the Garda (so they know we didn’t need to show a passport in the CTA). The Irish Government should hang their head in shame for this dysfunctional process.

It is not acceptable, but happens a lot more than we realise, as our sample sizes are miniscule to the overall situation.

T1 at MAN can get very busy, so can T3 (T2 may do, but I hardly ever use it, so cannot reasonably comment).

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